Head of Product Management & Innovation

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

Optimum delivers a full suite of connectivity products — Internet, TV, Phone, and Mobile — seamlessly connecting residential and business customers at home, at work, and on the go. As a Product Manager in the Self-Service Product Management team, you will be defining the product P&L, experience, and roadmap for your responsible product. This includes the ROI of the product, definition of the features and customer experience, prioritizing and making trade-offs, driving full development lifecycles and working collaboratively with a fast paced cross functional team and ensuring we deliver usable and valuable product experience to our customers.
Manage self service portfolio products including telecom equipment self installation, identity access and management, service and account management.

• Make value driven decisions and data driven tradeoffs to bring your product experience to the next level
• Deliver product launch with high quality, on time and on budget.
• Manage product backlog including prioritization and scope for development sprint and release planning
• Provide subject matter expertise on your product at a granular level to the development teams and to a higher level of the entire organization.
• Bachelor's Degree or equivalent experience required, MBA or relevant master’s degree a plus

• 8+ years of product management, customer experience (CX) or product development
• Seasoned knowledge in telecom industry including broadband, video, and mobile technologies is preferred
• Strong analytical, data interpretation, problem solving and time management skill
• Well versed in digital self-service functions such as customer onboarding, equipment self installation, authentication/access management, service management, account management and offer management, with prior experience in native mobile apps and websites
• Experience with popular identity platforms such as okta, ping is a plus
• Broad fluency across product management, business development, software and hardware engineering, UX/UI, sales and Marketing
• Demonstrated proficiency in agile framework and PO responsibilities
• Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization
• Experience with creating thorough project plans and experience with playbooks and repeatable executional plans
• Experience with Excel, Visio, Jira, Confluence documentational tools

These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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