Referral Coordinator - Remote position

Referral Coordinator

The Referral Coordinator participates as an integral member of the interdisciplinary care team at ANHC. Key roles are coordination of services for panel patients, focusing on those whose face difficulty in navigating the healthcare system, management of referrals, and identifying relevant community resources. The Referral Coordinator may collaborate with outside service providers and provide applicable information to ensure seamless transitions of care.

The Referral Coordinator works within the context of a primary care medical home, from a patient centered team approach, and in continuous partnership with families and the health care team to promote timely access to needed care. Panel patients may vary by panel, and may include patients experiencing homelessness, pregnancy, HIV, mental health issues, chronic diseases, and/or social issues. The Referral Coordinator is expected to be willing and able to provide services for all types of patients with compassion.

Coordination of Care

Coordinates care for panel patients before visits, after visits, and between visits and may accompany the primary care provider during the visit, with special focus on patients at higher risk.

Manages referral process from start to finish, including follow up on incomplete referrals.

Coordinates with medical facilities, specialists, and hospitals to ensure continuity of care.

Coordinates care with outside agencies or case managers as needed to meet patient needs.

Provides coverage for other Referral Coordinators when necessary.

Reviews status of eligibility for ANHC or external financial programs and educates as necessary.

Follows up with high risk patients regarding missed referral appointments to identify barriers.

Assists with accessing patient care items such as procuring durable medical equipment when patient resources are limited.

Assists patients to access appropriate assistance programs including insurance, Medicaid, and ANHC programs such as Ryan White, Health Care for the Homeless or Sliding Fee discount.

Quality Improvement

Accurately uses appropriate software to track care, in order facilitate data collection and process improvement.

Attends appropriate monthly pod meetings and referral coordinator meetings.

To be a trusted partner in every person's wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; Accessible care for a healthy Anchorage. Aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT and gives priority to organizational mission, vision and values when making decisions.

has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Seeks additional work after finishing tasks.

able to resolve issues without relying on extensive help from others; Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Physical, Sensory, Environmental Qualifications:

Must be able to communicate clearly via telephone, verbally in person, and in writing. Must be able to use a computer, multi-line phone, and other office equipment

Work is performed in a healthcare clinic and office setting. On an intermittent basis remote work may be required. Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. Work Experience: One to two years' experience in a health-related or customer service field, or similarly transferable work experience

Education, Certification and Licensure: High School Diploma or GED.

Bilingual preferred