Optometrist Customer Service

Optometrist-Grosse Pointe, MI-LensCrafters

We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function: The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization's key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond.

Ensures executional excellence & winning results in partnership with the MOD & store team. Ensures Brand is known as the leading optical provider within the community. Operates as successful stakeholder to all leaders within the organization & local market. Places the patient/customer 1st & delivers excellent service. Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps: Address all patients/customers visual life style needs Make eyewear recommendations based on patients/customers' needs Explain each step of the eye exam; listen carefully to patients/customers Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam Conducts all services in accordance with protocol & accepted standards of care. Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences. Ensures office systems are maintained. Provides effective training & guidance to team members making use of Company provided programs. Maximizes partnerships through leadership, participation & involvement. Takes pride in the appearance of the office. Basic Qualifications: Doctor of Optometry Commitment to quality patient care Knowledge of current Optometric theory & technology Strong communicator & listener Problem solving ability Solid Organization skills