Client Service Rep - Part Time

Job Title: Member Service Representative

North Area YMCA, Liverpool, NY

FLSA: Non-exempt – Part-time

Primarily weekends with opportunity for weekday and weeknights

We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Our purpose is to strengthen the foundations of communities and families through our key areas of focus: youth development, healthy living, and social responsibility. We are committed to these causes because a strong community is achieved when we invest in our children, health, neighbors, and values. Historically founded on the Christian principles of caring, honesty, respect, and responsibility; Diversity, Equity, Inclusion, and Belonging Statement | YMCA OF CENTRAL NEW YORK (ymcacny.T his position supports the mission and work of the Y, a leading nonprofit charitable organization. Under the direction of the Membership Director the Membership Service Representative is responsible to greet and welcome all members and visitors of the YMCA in a highly professional manner. The incumbent will provide tours to potential members, sell memberships, register members for programs, answer phones, develop relationships with members to ensure member retention and satisfaction, respond to member questions and concerns, complete a variety of transactions to maintain member database records, and perform various clerical functions as assigned. The Member Services Representative provides leadership and assures the well-being for all, in line with YMCA of the USA guidelines and Association policies.

Salary Range: $15.50/hour, Part-time non-exempt

Develop positive relationships with members fostering an atmosphere of community

Responsible for completing daily and end of shift reports.

Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.

Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, wait lists, programs and facility information.

Open and close the facility according to established procedures.

Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.

Makes informed decisions based on logic, data, and sound judgment.

High School diploma or equivalent

Prefer a minimum of one year or more experience working in customer service field

High degree of human relation and customer service skills

Possess basic computer skills and a good working knowledge of Microsoft Office Programs experience with data base management software is preferred

Position requires sitting for extended periods of time and repetitive data entry. This role routinely uses standard office equipment such as phones, photocopiers, filing cabinets, and computers. At times, employees may be exposed to undesirable working conditions, communicable infectious diseases, and risk of injury from others. All employees are required to follow the preventative health policies of the YMCA at all times.