Head of Product | Tech

Operations & Technology

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The product portfolio is aligned around critical NBCU functions such as Content/Title Management, Data & Analytics, Scheduling & Distribution, Media Asset Management and Content Sales.

You will be in constant communication with clients on anything product related, including development progress, deliverables, and timelines. Product Lifecycle Management

Define and own overall product vision, strategy, and success metrics for key initiatives, including data warehouse and business intelligence platforms.

Fully document product features and capabilities in JIRA, including measurable acceptance criteria.

Collaborate across functions (Engineering, Ad Sales, Programming, Operations, Product, Architecture) to capture and analyze requests, define data needs, and align priorities.

Data-Driven Product Development

Perform hands-on data exploration and analysis of large datasets to inform product decisions and enable data-driven features.

Continually leverage business insights and analytics to refine platform strategy and solve high-impact problems.

Quality Assurance & Compliance

Track and report on vendor performance metrics (uptime, error rates, turnaround times).

Provide actionable insights and recommendations to improve service quality and operational efficiency.

Ensure all product and vendor workflows comply with internal standards and regulatory requirements.

Bachelor’s degree or equivalent experience required.

Minimum 5+ years of relevant work experience in the technology or media industry.

Minimum 3+ years’ experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, project management, and strong formal presentation abilities.

Expertise in the SDLC process, with a focus on scoping, iteration planning, user story and acceptance criteria writing, rollout management.

Experience working on problems of diverse scope - requiring sound judgment, interpretation, and decision-making with minimal supervision.

3+ years Product management experience in media, gathering client requirements, writing product and/or technical specifications, working with development teams, and managing product roadmaps as well as launches

Experience in Television/Broadcast, Media, Technology, or related field

Experience with Agile methodology

Experience with using Jira or a similar system to track and maintain feature requirements and development progress

Hybrid : This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation.