Hotel Bar Server/Bartender - Full-Time or Part-Time

East Austin Server
East Austin Hotel - Austin, TX
Overview
Level Entry Position Type Full-Time/Part-Time Job Shift Any Travel Percentage None
Description
Restaurant Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests' needs, making them feel welcome, comfortable, important and relaxed.
Essential Duties and Responsibilities

Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
Attend to customers upon entrance
Take/serve orders and answer questions or make recommendations for other products
Collaborate with other restaurant servers and kitchen/bar staff
Deal with complaints or problems with a positive attitude
Promote dedication from customers
Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
Keep kitchen staff informed by noting timing of meal progression
Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
Respond to additional patron requirements by inquiring of needs; observing dining process
Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
Properly open and pour wine at the tableside
Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
Contribute to team effort by accomplishing related results as needed
Provide welcoming phone greeting and following Guest ordering procedures
Convey menu information over the phone to Guests and give accurate estimate of delivery time
Perform basic cleaning tasks as needed or directed by supervisor
Fill in for absent staff as needed
Assist with special events as needed
Adhere to grooming and appearance standards consistently
Promptly address customer service issues and refer customers to management when necessary
Qualifications
Knowledge, Skills & Abilities:

Must be able to convey information and ideas clearly
Must be able to evaluate and choose alternate courses of action quickly and accurately
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
Must be effective in listening to and understanding the concerns and issues raised by other employees or customers
Must be able to prioritize work as needed
Must communicate effectively with all levels of management
Maintain high standards of personal appearance and grooming
Maintain regular attendance
Ability to establish and maintain effective working relationships with employees, customers and patrons
Must be flexible to provide assistance to management team in a 24/7 operating environment
Must have reliable transportation
Qualifications:

Minimum of high school diploma / equivalency
Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English
Basic Math Skills
Must have Food Handlers and TABC Certifications
Hands on experience in cashier duties
Previous serving experience required
Excellent oral communication skills required
Positive interpersonal skills required
Extensive knowledge of wine, spirits, beer and other beverages
Must have experience in resolving guest complaints and issues to ensure 100% guest satisfaction
Physical Requirements:

Working extended hours may be required as needed
Regularly required to stand, walk, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
Work standing on feet for extended periods of time, approximately 8+ hours per day
Occasionally lifting, pulling or pushing up to 50 lbs