Part-Time Head of Operations

Senior Operations ManagerUtilizing independent judgment, the Senior Operations Manager manages, supervises, and coordinates the day-to-day operations of Regions Arena & Saenger Theatre. This employee's primary responsibilities include facilitation of changeovers, as well as the general maintenance and repair of facility systems. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events.This role pays an annual salary of $65,500-$80,000Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until September 11, 2026.ResponsibilitiesAssist the Director of Operations in the overall daily operation and maintenance of the Regions Arena and Saenger Theatre.Plan, manage, coordinate, and review the work plan for the Regions Arena and Saenger Theatre services and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.Help create and review Operations schedules.Responsible for updating and approving Operations timecardsPrepare and seek bids for contracted services in the Regions Arena and Saenger TheatreResponsible for maintaining and updating Regions Arena and Saenger Theatre emergency response and fire safety plansRepresents Operations Department in absence of AGM of OperationsSelect, train, motivate and evaluate Operations Managers, Supervisors, and full-time and part-time staffProvide and/or coordinate department staff trainingWork with Managers and other department employees to correct deficiencies.Implement timely disciplinary and exiting procedures with staff (including temporary workers)Assume management responsibility for all services and activities involved in the operations of all arena, amphitheater, and Horse Park spacesEnsure staff are working safely and efficiently and are aware of proper safety guidelinesResponsible for execution of and compliance with ContractsMeet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and proceduresPartner with Operations Managers to complete part-time housekeeping /conversion and contracted labor schedulingParticipate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessaryAdministers contracts with outside vendors, including but not limited to pest control; window cleaning; and custodial vendorsOrder supplies and materials for maintenance programs within budget guidelines; receive and maintain suppliesProvide excellent customer service assistance to internal and external clientsMaintain a customer-first mentalityCommutes short distances between Regions Arena and the Saenger Theatre to support operational needs at both venues as needed.Other duties as assigned by Director of Operations.QualificationsDegree in Facility Management or related field preferredHigh School Diploma (or equivalent) required4-6 years of experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, or public assembly facility with knowledge of set up/housekeeping and/or event operations.Experience in Equine footing management and maintenanceProficiency in Microsoft OfficeSome Knowledge of ice rink installation experiences and ice plant maintenanceDemonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operationsSelf-motivated with excellent organizational skills and attention to detailsAbility to communicate clearly and conciselyPossess valid driver's license or have the ability to acquireMust be comfortable multi-tasking and working in a fast-paced environmentFamiliarity of OSHA requirementsStrong interpersonal skills necessary, including excellent verbal and written communication skills.Ability to work independently and as part of a teamMust be physically capable of lifting heavy objects, assembly, and orderly set-up or physical facility inventory items, including livestock arena panels, livestock bedding, sports turf, staging, seating, tables, and other driven needs.