Customer Service-Order Processor-Inside Sales

RENA Technologies North America is a diversified manufacturing and service company that serves a wide variety of semiconductor applications, companies, and industries. We manufacture custom, automated, and semi-automated wet process systems from design to implementation. Providing award-winning service and support since 1990, RENA NA has a commitment to outstanding customer service and its standard catalog and cutting edge products.

Related to this responsibility will be the complete processing of quotes which will require interfacing with customers, external sales representatives, and internal departments to determine what the full scope of the quote request entails. Verify customer and order information for accuracy, checking it against previously obtained information, as necessary.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information into ERP system.
Communicate with customers and ex reps to derive information about what needs to be quoted.
Inform customers by e-mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Inform customers & ex reps by e-mail of quote information.
Send order status updates (prepared by others) to our customers.
Receive and document customer complaints and respond to such complaints as directed by the direct supervisor.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Compute total charges for merchandise or services and shipping charges.
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
Check inventory records to determine availability of requested merchandise and provide approximate lead times.
2-years' experience in a professional business office preferred.

• Experienced with Microsoft Office® Programs (Word, Excel, Outlook, PowerPoint, & Visio).
• Experienced in data entry.
• Excellent telephone personality.
• Ability to track, remind, and drive others within the department to complete contract related tasks.
• Ability to constantly reprioritize tasks to fit the urgency of the situation with little or no supervision.

Standard office environment including work at a computer terminal. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Communicate openly and strive for peak performance in daily tasks. Know and deliver the quality service RENA's customers have come to expect.
RENA North America is committed to Equal Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination on any basis protected by law.