Head of Operations & Business Management

Operations Manager

The Operations Manager for the Nashville, Tennessee office is a strategic and hands-on leader responsible for overseeing all aspects of local operations in one of Cushman & Wakefield's growth markets. This role is designed to support our Brokers and Service Lines by ensuring seamless operational delivery across a wide range of functions including, but not limited to, brokerage and administrative support, marketing and production design, financial analysis, transaction management, reprographics, and facilities.

This individual is accountable for the overall health of the office, including team morale, culture, engagement, and cross-functional connectivity. They serve as the primary escalation point for internal and external stakeholders, ensuring timely resolution of issues and continuity of service. The Operations Manager will lead with a people-first mindset, driving operational efficiency, data integrity, and strategic forecasting. Key responsibilities include financial modeling, AR/AP processing, vendor management, CRM oversight, and process optimization.

Partnering closely with the Market Managing Principal and Regional leadership, this role is critical to implementing best practices, supporting business growth, and maintaining a high-performing, inclusive, and engaged office environment that reflects Cushman & Wakefield's values of integrity, collaboration, and client-centricity. This role reports directly to the Director of Operations, Baltimore + DC Metro + Nashville.

Oversee daily office operations including facilities, technology, reprographics, mailroom, and vendor management.

Serve as the primary on-site escalation point for operational issues.

Ensure alignment with company standards, policies, business continuity, emergency preparedness, and space planning.

Lead, mentor, and support administrative, operational, and support staff across service lines.

Foster a collaborative, inclusive, and engaged office culture.

Partner with HR on recruiting, onboarding, training, performance management, and employee engagement initiatives.

Manage office-level financial operations including budgeting, forecasting, expense tracking, AR/AP, and vendor invoicing.

Monitor expenses and escalate risks or variances as needed.

Promote CRM adoption and ensure data accuracy for pipeline and revenue reporting.

Ensure compliance with company policies, licensing, and regulatory requirements.

Drive process improvement and operational efficiency; Collaborate with Regional and National operations on initiatives, reporting, and process updates.

Support local events and initiatives in partnership with Marketing and HR.

Maintain business continuity and emergency preparedness plans.

Bachelor's degree in Business Administration, Finance, Real Estate, or a related field preferred.

Minimum of 5+ years of proven success in commercial real estate, finance, business administration/management, operations, or organizational leadership roles.

Minimum of 5+ years of people leadership/management experience with 5 or more direct reports.

Project Management Professional (PMP) certification is a plus.

High proficiency in CRM management (Salesforce preferred), Microsoft Office 365 Suite (Excel, Word, PowerPoint, Outlook), business intelligence tools (Power BI preferred), and other applicable tools.

Strong ability to analyze and interpret P&L statements and financial data.

Demonstrated success in process improvement and operational efficiency.

Excellent interpersonal communication, leadership, and relationship-building skills.

Strong organizational and project management capabilities.

Experience in conflict resolution and executive-level communication.

The role is primarily on-site and expected to be in-office a minimum of four (4) days weekly. Occasional travel may be required for training or regional meetings.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io.