Field Service Engineering

Position Summary
Shimadzu Scientific Instruments is seeking a Field Service Engineer to provide repair, maintenance, and technical support for our analytical instrumentation. The role involves repairing, maintaining, and verifying performance of assigned products, including demo equipment and instruments returned from customers.

Responsibilities

Provide daily repair and maintenance support for assigned products.

Conduct in‑house bench repairs and handle field service calls with limited supervision.

Travel within the local region (including day and overnight trips) to support customer needs.

Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.

Education and Qualifications

Associate degree in Electrical Engineering or related field; bachelor’s degree preferred.

At least four years of experience repairing analytical instrumentation such as HPLC, GC, LCMS, AA, or similar instruments.

Strong technical knowledge of these technologies.

Excellent communication and customer relations skills.

Willingness to travel at least 50% of the time.

Benefits

Competitive salary range $75,000-$77,000 annually.

Paid vacation, personal days, holidays, and floating holidays (California and Puerto Rico residents receive state‑mandated sick leave).

Health benefits, flexible spending accounts, and a 401(k) matching program.

Company car with fuel card (55 USD per pay deduction for personal use) and a company‑paid cell phone.

10% incentive plan based on company and service performance, paid semi‑annually.

Year‑end discretionary bonus based on overall company performance.

Short‑term disability coverage with 100% monthly premium paid by the company after one year of employment.

EEO Statement
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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