CNA - Medical Care

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

As a Certified Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at our offices in Connectticut, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary

Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location

Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs

Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization

Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting

All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.

Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.

Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

An active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT

Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education OR completed relevant Medical Assistant training by any branch of the armed forces

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment

Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions

A High School Diploma or equivalent

Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously

Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)

A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care

One Medical is committed to fair and equitable compensation practices.

per hour based on a standard full-time schedule. This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 7:30am-6pm based in office in West Hartford, CT and floating to support another office in Glastonbury, CT.

One Medical offers a robust benefits package designed to aid your health and wellness. Taking care of you today

Free One Medical memberships for yourself, your friends and family

Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues

Competitive Medical, Dental and Vision plans

Pre-Tax commuter benefits

PTO cash outs - Option to cash out up to 40 accrued hours per year

Credit towards emergency childcare

Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance

Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.

UpToDate Subscription - An evidence-based clinical research tool

Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education

Rounds - Providers end patient care one hour early each week to participate in this shared learning experience

Discounted rate to attend One Medical’s Annual REAL primary care conference

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.