Remote- Systems Engineering -

Systems Engineer
The TOC Systems Engineer will be part of the Impact Networking Managed IT organization under Service Operations. This role supports customer systems infrastructure and desktop computing through Impact’s incident, request, and change management processes, partnering with end users, internal teams, and third‑party vendors to restore service and complete server and workstation work. support lifecycle and capacity projects; Provide world‑class customer support and technical expertise for Impact Networking customer environments.

Handle server, workstation, and application incidents, change orders, and service requests through restoration, resolution, and closure; coordinate with customers, internal teams, and external vendors as needed.

Monitor customer and core infrastructure: learn alarm management platforms, functions, and terminology; work with remote locations on verification and resolution of alarms.

Follow outlined procedures for customer notification and escalation.

Provide a technical engineering interface with customers.

Review system requirements and engineering concerns associated with customer requests (e.g., equipment configuration and operational impact).

Perform system configuration changes in response to client issues.

Perform root cause analysis on system and application problems.

Review logs and performance reports for emerging problems and initiate preventive actions.

Build familiarity with the client base (customer intimacy).

3+ years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment.

Strong working knowledge of virtualization technologies and integration with storage platforms.

Windows Server

ESX/VMware

Windows Clusters

Network configuration (IP addressing, routing, DNS)

Cloud platforms (Microsoft Azure and Azure Virtual Desktop)

Knowledge of HaloPSA platform, preferred

Proficiency with documentation management platforms

Strong communication skills and customer‑service focus

Excellent writing and verbal communication skills

Ability to work directly with customers to identify and resolve technical issues

Microsoft Technology Associate (MTA): Windows Server Administration Fundamentals

Microsoft Certified Solutions Associate (MCSA): Windows Server

Microsoft Certified: Windows Server Hybrid Administrator Associate

Microsoft Certified: Microsoft Certified: Bachelor’s degree in business management, Computer Science, or equivalent work experience

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave

Development and growth opportunities with ongoing training & continued education reimbursement

401(k) & retirement plans with complimentary financial advisory services

Comprehensive health, disability, life, dental, and vision plans

Work Authorization & Immigration Sponsorship
Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. #J-18808-Ljbffr Impact Networking, LLC.