Field Property General Adjuster

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As a dedicated Property General Adjuster, you will work within defined guidelines and framework to investigate, evaluate, negotiate and settle the highest complexity property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.
This is a field-based role and the desire candidate needs to live in Atlanta, GA or Augusta, GA . Candidates currently living in this location or willing to self-relocate are encouraged to apply.

Manages assigned claims caseload comprised of claims with highest complexity damages that require considerable knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Extensive evaluation for highly complex claims, involving lengthy research and determination of settlement. Serves as a resource for less experience staff on complicated claim situations.
Determines coverage through analyzing extensive information involving highly complex policy terms, including claim resolution.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
Maintains accurate and current claim file with critical documentation throughout the claims process for highly complex.
Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.
Serves as a subject matter expert for claims handling.
Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may require deployment travel during designated CATs.
May require travel to resolve claims and conduct in-person inspections.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

High School Diploma or General Equivalency Diploma required.

• 4 years’ relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience.
• 2 years’ experience handling dwelling claims.
• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.
• Proficient knowledge of Xactimate or similar estimating platform. Advanced knowledge of property claims contracts and interpretation of case law.
• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

General Adjuster experience with a Standard Insurance Carrier

• 5+ years of Property field adjuster experience handling large loss, heavy structure claims and ALE management
• 5+ years of experience handling dwelling claims in the field
• Xactimate Level 2 certification
• Insurance Industry designations such as CPCU, AIC, SCLA, AINS
• Currently hold an active P&C Adjuster License
• Currently reside or able to self-relocate to Atlanta, GA or Augusta, GA

May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.