Loss Prevention Investigator I

Loyalty MGA is looking for a SIU Investigator to identify and investigate potential fraudulent claims. This position offers a hybrid work schedule upon successfully completing the company's probation period. The SIU Investigator will be responsible for conducting thorough investigations, gathering evidence, and collaborating with internal teams to prevent and detect fraud. The ideal candidate will have a keen eye for detail, strong investigative skills, and experience in claims fraud prevention.

Responsibilities Fraud Investigation Investigate suspicious claims for potential fraud, including interviews, surveillance, and evidence collection.

Analyze claims data to identify patterns and red flags that may indicate fraudulent activity.

Reporting & Documentation Prepare detailed investigation reports, documenting findings and supporting evidence.

Present investigative findings to management and regulatory bodies as needed.

Collaboration Work closely with claims adjusters, legal teams, and law enforcement to support fraud investigations.

Assist in developing strategies to prevent fraud and improve claims processes.

Compliance Ensure investigations comply with company policies, industry regulations, and legal requirements.

Requirements High School Diploma or G.6 months of claims handling or investigative experience in any field.

Experience in Loss Prevention and Surveillance preferred.

Bilingual in English and Spanish is required.

Strong customer service and communication skills.

Basic proficiency in Microsoft Office.

Adhere to ethical standards and guidelines while handling claims and interacting with stakeholders.

High school diploma or equivalent; bachelor's degree in business, or related field preferred.

Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.

ABOUT US We are a fast-growing, bilingual insurance agency serving clients across Florida and Texas! Our team helps families and businesses protect what matters most — through auto, home, life, and commercial insurance solutions built around each client’s needs.

We are not your average insurance agency. We invest in our people, recognize performance, and create real paths for growth — from your first day in the office to owning your own location. If you are bilingual, driven, and want a career that rewards your work, you have found the right team.

WHY JOIN US We know talented bilingual insurance professionals have options. Medical Insurance - Comprehensive health coverage for you

Dental & Vision - Comprehensive dental and vision coverage

Performance Bonus - Structured plan tied directly to your results

Basic Life Insurance - Company-paid life insurance

401(k) with Match - Invest in your retirement savings with us!

Training & Development - Ongoing sales, product, customer service & compliance training

PROTECT Safety for our communities

We ensure the safety of our communities by offering robust insurance options for life's many facets. Quality and comprehensiveness are the hallmarks of our coverage.

HELP Swift, personalized support

We invest in the future of our workforce with career paths and training for aspiring agents, contributing to the growth of the insurance sector.

Clarity and empowerment are the goals of our resources, aimed at helping clients make informed insurance decisions.

We deliver affordable and innovative insurance solutions made readily accessible through tools like our app, enhancing convenience for our clients.

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