Head of Operations Management (m/w/d)

Are you a hands-on leader with a passion for warehouse operations and team development? Do you thrive in fast-moving environments where accuracy, efficiency, and safety are key? We're looking for a driven Operations Supervisor to oversee day-to-day warehouse functions—including inbound/outbound logistics, inventory control, and compliance—while providing outstanding service to our internal and external customers.

WHAT YOU’LL DO Lead and supervise warehouse staff to ensure smooth daily operations, from receiving and storage to picking, packing, and shipping.

Foster a positive, high-performance culture by coaching team members, delivering regular feedback, and supporting professional growth.

Conduct team huddles and operational meetings to align priorities, share updates, and drive continuous improvement.

Monitor and report on operational KPIs, including productivity, accuracy, and on-time performance.

Oversee documentation for inbound and outbound shipments to ensure compliance with all applicable regulations, including customs, safety, and quality standards.

Collaborate with cross-functional teams to solve problems, implement process improvements, and maintain service excellence.

Communicate effectively with internal stakeholders and external partners to ensure timely shipment processing and issue resolution.

Maintain a flexible schedule, including availability for on-call support as needed to meet operational demands.

Champion safety initiatives and ensure all team members follow company policies and warehouse procedures.

WHAT YOU BRING Education & Experience: Bachelor’s degree in Logistics, Supply Chain, or related field preferred.

At least 4 years of warehouse or logistics experience, with 1+ year in a leadership or supervisory role.

Experience with import/export processes or transportation coordination is a strong plus.

Technical Knowledge: Working knowledge of warehouse management systems (WMS), inventory control, shipping documentation, and safety regulations.

Familiarity with import/export compliance, including ITAR and hazmat regulations, is a plus.

Skills: Proficiency in Microsoft Office and warehouse software applications.

Strong organizational, analytical, and problem-solving skills.

Ability to read and interpret policies, shipping documents, and compliance guidelines.

Leadership Qualities: Proven ability to lead teams, delegate tasks effectively, and manage performance.

Clear and professional communication, both written and verbal.

Commitment to delivering exceptional customer service and operational excellence

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