2nd Shift MODS

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Manager on Duty
Part Time Fredericksburg, VA, US

30+ days ago Requisition ID: 1035

Salary Range: $16.00 To $16.00 Hourly

Location Fredericksburg Field House, 3411 Shannon Park Drive, Fredericksburg, VA, 22408, United States

Base Pay $16.00 - $16.00 / Hour

Job Category Fredericksburg Field House

Industry Sports Management, Management, Manager on Duty

Employee Type PT Non-Exempt

The Fredericksburg Field House is currently accepting applications for Manager on Duty. The Manager On Duty (MOD) plays a key role in the property’s overall operation. The MOD may be required to open and close the building. During assigned shifts, the MOD oversees the customer service experience and resolving issues that may arise. The Manager on Duty is the General Manager’s direct representative and speaks on their behalf when they are not available.

Essential Duties and Responsibilities

Open the building at the start of each day

Monitor the entire facility and enforce policies, rules, and procedures

Monitor frontline staff members to ensure minimum performance standards are met

Be knowledgeable of all price plans, leagues, and events

Manage the response to in-person, telephone, and email inquiries about programs and scheduling

Provide courteous and friendly service to all guests

Respond to all incidents, accidents, injuries, and altercations

Resolve all guest concerns and/or direct to appropriate Manager for resolution

Complete and file required reports and submit to the appropriate approval chain

Maintain confidentiality with guest and employee information

Provide guests and prospective participants with enthusiastic and informative facility tours

Develop relationships with customers, building tenants, and other key operators

Secure the building at the end of each day

Other duties as assigned by Directors and/or General Manager

Requirements

Must be at least 18 years of age

Minimum 1 year supervisory experience

Excellent communication skills, both verbal and written

Extremely professional in appearance, demeanor, and communication

Detail-oriented and have outstanding organizational skills

Ability to handle high-volume, difficult and/or stressful situations

Ability to multitask and prioritize

Ability to work well in a group setting

Ability to work irregular shifts to include evenings, nights, weekends and holidays as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills : Ability to read, analyze, and interpret technical procedures, or governmental regulations in English. Ability to complete incident reports that accurately describe what occurred. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Proficiency in languages other than English is a plus.

Mathematical Skills : Ability to calculate seats remaining to ensure the number of spectators remains below established limits. Ability to make change given cost of services and amount tendered.

Reasoning Ability : Ability to apply sound judgment in the resolution of conflicts that may arise.

Computer Skills : To perform this job successfully, an individual should have knowledge of Google suite and the operation of Window-based PCs and peripherals (e.g. printers, scanners, barcode readers, cameras, etc.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing: Constantly (>66%)

Sitting: Rarely ( Kneeling: Rarely ( Walking/Running: Constantly (>66%)

Bending/stooping: Occasionally ( Reaching/twisting: Occasionally ( Lifting/pushing/pulling: Occasionally (lifting up to 50 lbs. with/without assistance, push/pull up to 100lbs using wheeled devices) ( Hearing: Constantly (>66%)

Talking/shouting: Constantly (>66%)

Seeing: Constantly (>66%)

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.:

The Manager on Duty is normally in a temperature and humidity-controlled environment, but may be exposed to outside weather conditions on occasion.

The noise level in the work environment is usually moderate to loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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