Network Support / IT

The NOC Network Administrator, Mid maintains and administers servers, core services, and supporting tools within a network operations center to ensure reliable, highly available network and system operations for mission‑critical services. The role monitors system and application performance, performs advanced troubleshooting of hardware and software issues, and implements patches and configuration changes using disciplined operational procedures.

Operating at a journeyman level, this position owns or co‑owns key NOC infrastructure such as monitoring, logging, and ticketing platforms. The administrator manages access controls, backup and recovery routines, and documentation so that NOC systems remain secure, auditable, and recoverable in a federal IT environment.

Key Responsibilities

Administer Windows and Linux servers in production environments, including installation, configuration, performance tuning, and ongoing maintenance in support of NOC operations.

Monitor and analyze system performance and resource utilization, interpret alerts from monitoring platforms, and proactively address capacity, availability, and stability issues.

Implement and maintain patching, backup, and recovery strategies for critical NOC systems, regularly validating restore procedures and documenting results.

Troubleshoot complex system problems involving operating systems, virtualization platforms, storage, and core services, coordinating with network and security teams when issues span multiple layers.

Manage user accounts, permissions, and access controls across server and application platforms in alignment with security policies and audit requirements.

Operate and maintain NOC tool infrastructure—such as monitoring suites, logging platforms, and ticketing systems—ensuring these tools remain available, updated, and properly integrated.

Document system architectures, configuration baselines, changes, and incident resolutions to enable repeatable operations and effective knowledge transfer.

Provide tier 2/3 support and guidance to junior administrators and NOC staff on system administration practices and tool usage.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• 4–7 years of experience in system administration or NOC operations roles with responsibility for maintaining enterprise infrastructure in production environments.
• Strong proficiency with Windows and Linux operating systems, including configuration, performance tuning, and troubleshooting.
• Experience with virtualization technologies, system monitoring tools, and backup and recovery solutions.
• Demonstrated ability to diagnose and resolve complex infrastructure issues and to work effectively under pressure in a 24x7 operational setting.
• Strong communication and documentation skills for interacting with both technical and non‑technical stakeholders and recording configurations, changes, and incidents accurately.
• Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required.
• Candidates must be willing to work swing (2P-10:30P ET) or night (10P-6:30A) shifts. Schedule will be either Tues-Sat or Sun-Thurs for 24/7 coverage.

Preferred Qualifications

Hands‑on experience owning or co‑owning NOC tools such as SIEM, network monitoring, or alerting platforms, including tier 2/3 operational support.

Intermediate system, network, or cloud administration certifications (for example, Security+, Azure Administrator, RHCSA, or equivalent).

Familiarity with ITIL practices and experience working within formal incident, change, and configuration management frameworks.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

65400 - 90000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.