Head of Platform Services

Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Identity and Access Management (IAM) Director who will be responsible for leading a team of IAM professionals to deliver the global IAM services specific to workforce authentication, customer authentication and directory services. The director will work closely with the leadership team to define and execute the strategic vision and roadmaps across IAM platforms and services, foster a culture of innovation, standardize and execute the IAM strategy, drive operational excellence showcased by metrics, and create a curriculum to support talent development and retention.How you’ll help move us forward: Serve as the Director for the IAM departmentManage a team of professionals responsible for designing, configuring, and implementing net new capabilities and enhancements necessary to drive the enterprise IAM strategy Execute the strategy and multi-year plan incorporating all pillars of IAM: workforce authentication, customer authentication and directory services.Design, develop and troubleshoot IAM solutions with the ability to provide technical and architectural design documentation, recommendations, specifications, use cases, requirements and test casesEnsure IAM platforms and services remain fully operational during established business hoursCreate solutions that drive full automation, self-service, and resiliency• Eliminate duplicative capabilities where possible, reduce complexities, and leverage enterprise standards and industry best practices• Identify, manage and remediate existing or future risks, issues, and roadblocks for timely delivery• Develop and implement communications framework and operational metrics to ensure well-informed stakeholders, customers, and IAM colleaguesProvide required decision making and technical guidance to the team communicating when necessary to leadership and/or the business lines Establish strong relationships and collaborate with technology partners and business linesLead change, acting as change agent use skills and expertise to inspire a shared purpose of intent, drive awareness, communications, documentation, and trainingThe experience you bring:10+ years Information Security experience, with strong focus in IAM (Authentication Services and Directory Services) 8+ years of IAM engineering and/or operational experienceExperience in engineering and supporting IAM platforms such as MS Entra ID, MS Active Directory, Okta, Auth0, and/or Netwrix.Extensive knowledge in authentication services including conditional access policies, SAML, OIDC, Multi-Factor such as Passkey, FIDO2 tokens, and/or Windows Hello for Business.Experience in working in and supporting a multiple domain forest, acquiring, divesting, and consolidating such services Proven ability to identify and implement technical and/or process efficienciesProven ability to influence and gain trust at leadership levels in multi-cultural environmentsProven ability to develop, track, and report on department operational metricsAbility to manage, grow, and retain talentAbility to manage complex activities simultaneously to short timescales Clear understanding of CoBIT and ITIL FrameworksWhat makes you stand out: BA/BS in Information Systems, Computer Science or related fieldCISSP, CISM, CISA or other relevant security certifications and knowledge of ISO and NIST security standards preferredBase Pay Range:The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. 184,680.00 - $225,720.00Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependentsGenerous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance ProgramCompetitive 401k savings plan with company match and an additional contribution regardless of participationYou Can Be Who You AreWe are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.Charlotte - NCType: Full time