Cashier and Customer Service remote

Cashiering Services Position

This position performs cashiering services for the University and assists with reviewing, monitoring, and maintaining the integrity and accuracy of student accounts. It serves as a front-line customer service role, providing accurate and timely information regarding student accounts, charges and payments, payment plans, refunds, external scholarships, third-party payments, 1098-T tax forms, and related services.

Manages cashiering operations in the Bursar's Office. Collects and enters tuition and fee payments from students and third parties into the student information system, including all in-person payments received at the cashier window and mail-in payments. Posts TouchNet Marketplace and Bursar's Touch payments. Performs cashiering functions, including balancing a cash drawer, closing cashier sessions, scanning checks, reconciling payments, and preparing bank deposits. Assists with maintaining credit card terminals and ensuring compliance with Payment Card Industry (PCI) standards. Assists with cash-handling training and the implementation of procedures related to online payment systems. Complies with all applicable cash-handling best practices, as well as federal cash-management regulations. Processes Laker Card transactions, including Laker Bucks deposits and Laker Card production. Assists in resolving payment application issues. Provides quality customer service in person, over the phone, and in remote settings. Manages the ticketing system by assigning inquiries to the appropriate staff members and monitoring resolution progress. Responds to assigned and reassigned student tickets received from the call center. Assists with collecting past-due balances from current students, graduates, withdrawn students, and third parties through outreach phone calls. Monitors the Bursar's Office email inbox and responds to student inquiries in a timely manner. Reviews student accounts to ensure integrity and accuracy, particularly before and after refund processing. Provides copies of Internal Revenue Service (IRS) Form 1098-T. Serves as a backup for other staff members. Completes miscellaneous reports and reporting tasks. Completes assigned projects. Serves as the office manager and handles office administrative tasks. Orders office supplies. Scans and files office documents. Assists with the records retention process.

High school diploma or GED. Minimum of three (3) years of general office experience, including cashiering, administrative duties, and/or accounts receivable responsibilities, or a combination of education and experience. Experience using various computer and network applications, including Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and email systems.

Experience using the Ellucian Banner student information system. Experience in cashiering and/or accounts receivable within a higher education environment. Associate degree in Accounting or a related field.

Proficiency in Microsoft Office Suite, including Microsoft Word, Microsoft Excel, and Microsoft Outlook. Proficiency in relevant computer applications and business software. Strong interpersonal, oral, and written communication skills. Strong attention to detail and accuracy. Effective organizational and time-management skills. Ability to work independently and collaboratively as part of a team, depending on the requirements of the task. Ability to analyze problems and develop appropriate solutions. Ability to maintain confidentiality of records and sensitive information. Ability to exercise independent judgment and appropriately manage confidential information. Ability to work effectively as a team member and foster a cooperative work environment. Ability to perform effectively in a fast-paced environment. Knowledge of accounts receivable processes and practices. Knowledge of office administration principles and procedures. Knowledge of general bookkeeping principles and procedures. Knowledge of Family Educational Rights and Privacy Act (FERPA) regulations.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Clayton State University will have a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Our statement of core values is adaptability, collaboration, excellence, integrity, and people-centered. Each Clayton State University community member is responsible for demonstrating and upholding these standards.

Offers of employment are contingent upon completion of a background investigation, including a criminal background check demonstrating eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug and alcohol screening. Candidate must disclose potential, actual, or apparent conflicts of interest in compliance. Offers are made expressly subject to the applicable federal and state laws, statutes, rules, and regulations of this institution and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal opportunity and decisions based on merit are fundamental values of Clayton State University and the University System of Georgia (USG). Clayton State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any Clayton State University program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

May spend extended periods sitting and using office equipment and computers. May work extended hours during peak periods. May occasionally lift and move objects weighing up to 25 pounds.

This position may be considered a Campus Security Authority, CSA. A Campus Security Authority is a Clery-specific term that encompasses certain departments, groups, and individual employees who have a duty to report crimes they become aware of, as defined by the Clery Act.

University of North Georgia