Graduate Counselor

Overview Join to apply for the Admissions Counselor role at Palo Alto University .
The Office of Admissions at Palo Alto University manages a comprehensive admissions program for all PAU degree programs and aims to recruit and enroll students who would thrive in our programs, regardless of background.
Job Summary This Admissions Counselor has primary responsibility for engaging with, supporting, and encouraging prospective bachelor’s, master’s, and/or PhD students through the admissions process. You will represent the University to prospective students, provide responsive, professional, and warmly supportive guidance, and participate in student recruitment, outbound outreach, responding to inquiries, and meetings to help students navigate the enrollment process.
CRM Management & Outreach: Manage inquiries via email, phone, live chat, Zoom, and in person. Use HubSpot to pull reports, manage contact lists, conduct outbound outreach, log conversations, and provide virtual counseling support.
Admissions Office Staffing: Welcome and direct visiting prospects, assist in upkeep of the admissions office and student welcome areas, and answer questions.
Counseling: Provide one-on-one counseling to assess fit and assist with applications and troubleshooting.
Provide backup coverage for other PAU degree programs as needed and assist with overflow inquiries and applications.
Encourage submission of applications and registration.
Data and Reporting: maintain quality control and accurate notes in HubSpot.
Policy Adherence: Understand and apply university admissions policies fairly and consistently.
Qualifications 1-3 years of experience in admissions/enrollment, preferably with graduate programs or customer service
Experience with social work, counseling, or related fields is preferred
Reasonable accommodations will be provided to individuals with disabilities as required by law and university policy.
Applicants may include information on how their background and experience enable them to contribute to a high-quality work environment with colleagues from diverse backgrounds in their application.

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