Head of Service Management

Overview ECI Group is seeking an experienced, customer-centric Service Manager to join our growing team. The Service Manager is a critical member of our onsite community team, leading a team of maintenance professionals that work to ensure our properties meet our standards of operational excellence and uphold our company values. Our Service Managers thrive in being leaders who strive to deliver excellence across all aspects of the business including customer service, people leadership, safety, and operations.

ECI Group has been building communities and enriching lives for over 50 years by developing, building, investing in, and operating multifamily housing throughout the Southeast. We are privately owned and fully integrated – developing, constructing, and managing our properties. ECI Group owns and operates approximately 7,000 + units, with more communities in active development. Bonus potential

Paid time off and company holidays

Wellness plans, flexible spending accounts, and dependent care

What You’ll Do Daily monitoring and communication of the maintenance staff, schedules, on-call availability, and duties.

Coordinate with the office staff to determine weekly apartment make ready and service request schedules.

Identify and schedule preventative maintenance including filter change, power washing, etc.

Assist with hazardous weather problems, fires, floods, freezing, snow removal, etc.; identify and correct any hazardous community conditions.

Assist the Community Manager with supervising all work by outside contractors.

Ensure all equipment is operated in a safe manner.

Coordinate, schedule and respond to resident/management service requests for occupied apartments.

Assist Community Manager with ensuring safety procedures are adhered to at the property.

Coordinate and schedule appropriate safety and skills training for the maintenance staff.

Report any workman’s compensation issues and/or employee incidents immediately.

Minimum 3 years of general maintenance experience in residential property management; Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems

EPA certification as well as other certifications/licenses as required by local, state or other regulations.

Willingness and ability to work weekends and maintain 24/7 on-call duties.

High school graduate or GED.

Basic experience with Microsoft Office Suite, Internet, and other relevant applications.

What’ll Set You Apart Proficiency with Excel and ability to accurately perform basic mathematical functions.

Strong customer service and problem-solving skills.

Prior experience or working knowledge of Yardi or similar applications.

Physical Activities and Work Environment Requires frequent lifting and moving of objects up to 75 pounds.

May require regularly climbing stairs to access upper floor apartments.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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