Head of Client Support Services

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. Job Description Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner. DUTIES & RESPONSIBILITIES • Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down) • Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required. • Orders parts in order to maintain adequate supplies. • Provides training and assistance to staff mechanics. • Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory. • Evaluates all equipment after repairs, maintenance or safety checks. • Documents equipment status before and after rental. • Handles customer complaints regarding equipment condition or operation. • Promote safety awareness • Perform quality control checks • Update, maintain and keep organized equipment service records • Create, update, close and bill work orders • File warranty claims in a timely fashion • Commission New Equipment • Order parts, return parts, and perform parts inventory • Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge) • Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. QUALIFICATIONS • Valid driver’s license • Extensive experience in the repair and maintenance of self-propelled platforms and lifts • Knowledge of work planning and scheduling and other supervisory activities • Strong understanding of equipment capabilities and safety requirements. • Clear perspective of maintenance and repair issues in the industry • Planning and management experience • Computer literacy • Reporting experience • Inventory management experience The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Base Pay Range: $64,790.00 - 76,938.60 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan - CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration