Hotel Head Of Housekeeping

Wayfinder Waikiki Housekeeping Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

it's an opportunity to immerse yourself in this vibrant community. You'll become part of a tight-knit community that supports you every step of the way. The Housekeeping Supervisor supports the daily operations of the Housekeeping Department and helps ensure a clean and welcoming environment for all guests. This role helps lead the housekeeping team, supports daily assignments, and ensures guest rooms and public areas meet cleanliness standards.

Support daily housekeeping and laundry operations to ensure guest rooms, public areas, and back-of-house spaces are clean and well maintained

Inspect rooms to ensure quality and cleanliness standards are met

Assign daily work, train, and motivate housekeeping team members

Help maintain cleaning schedules and daily workflows

Update status of rooms in the property management system

Respond to guest requests and housekeeping needs in a friendly and timely manner

Collaborate with other departments to support guest satisfaction

Ensure safe and proper use of cleaning products and equipment

Provide support during busy periods or staffing shortages

High school diploma or equivalent required

Previous housekeeping and supervisory experience preferred

Must be able to bend, twist, lift and stand for the shift worked

Ability to work flexible hours; including weekends and holidays

We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.