Technical Client Service Rep I - % Remote

based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. The Technical Services Representative is critical to ensuring our customers are effectively supported throughout the lifecycle of their vehicles. You will serve as the primary technical resource managing warranty activity, coordinating repairs, supporting parts and service needs, and analyzing field data to improve product reliability.

Diagnose vehicle concerns remotely via phone and email while providing recommended repair solutions.

Coordinate offsite repairs and service support with customers, vendors, and subcontractors.

Conduct out-of-service maintenance evaluations and installation support for parts and accessories.

Serve as the primary point of contact for warranty claims to ensure accuracy and timely resolution.

Create service orders to facilitate warranty parts shipments and coordinate vendor replacements.

Maintain communication with customers regarding technical support, relations, and issue status.

Track and document all service activity and vehicle history within ERP software.

Strong mechanical background with the ability to troubleshoot and solve complex machinery problems.

Exceptional ability to translate technical data into clear solutions for customers.

Experience using service or support software to manage customer records and interaction history.

Ability to maintain cooperative working relationships with a diverse global customer base.

High attention to detail regarding vehicle maintenance and safety-critical operations.

Stable, full-time career with a globally recognized manufacturer.

Modern facility with investment in new manufacturing technology.