Head of Account Management (Remote)

Group Account DirectorReaching the right people has never been harder. Nonprofit donor files are shrinking, campaigns can't afford to waste a dollar, and agencies are tired of vendors who disappear after dropping off a list. We're a social good data company that helps campaigns, nonprofits, charities, and other mission-driven organizations find their people. We turn behavioral, demographic and donor data into strategy, and our AI-powered models predict who is most likely to engage and convert. We're hiring a Group Account Director to own the day-to-day relationship with some of our biggest client and agency accounts. Our customers include major political campaigns, well-known nonprofits and charities, and other organizations looking for new supporters to fuel their missions. You'll need to be comfortable moving between big-picture thinking and hands-on work quickly. In one day you might brainstorm a new product line from client feedback, help a nonprofit plan its annual donor acquisition strategy, and then get a rapid response text out the door for a campaign. Manage communication with long-standing clients and prospective new businessGive clients sound, strategic guidance on using Leverage's products to acquire supportersRun SMS rental campaigns end to end: strategy, mobile verifications, contracting, platform setup, audience targeting, creative deployment, QA and reportingRun email list modeling campaigns end to end: strategy, contracting, audience targeting, QA, delivery and reportingPrioritize inbound campaign requests, including rapid response, while delivering top-tier service and respecting our capacity and sending calendarShare customer feedback across the company and use it to improve how we work and what we buildPartner with our executive, operations, and data teams to strengthen Leverage's product offerings2 to 5+ years of client management experience in the fundraising space, ideally with political, nonprofit, or charity accountsA solid grasp of digital fundraising basics. Hands-on experience running digital fundraising programs is a major plus, and offline mass market fundraising experience is a plus tooExperience with mass marketing SMS tools such as Switchboard, Scale to Win, Tatango or similarExperience with some additional fundraising tools, like donation processors (ActBlue, FundraiseUp, Anedot, Classy) and CRMs (EveryAction, Action Network, ActionKit, Substack)Real interest in both high-level strategy and getting into the weeds of planning and launching campaigns and deliverablesComfort in a growing startup where responsibilities shift with company priorities and customer needs. You're at ease building the plane while flying it, and you can work through complicated client and business problems without a set playbook (you may even help write it)Willingness to sell. This isn't a pure sales role, but you'll handle inbound inquiries and renew accounts with additional services that help clients succeedAvailability for nights and weekends during peak periods, or as part of a rotating on-call scheduleCompensation of $110,000 to $125,000 OTE, with a variable annual performance bonus when you and the company hit assigned goalsMedical, dental, and vision insurance with premiums 100% covered by Leverage401(k) with a 100% match on your contributions up to 4% of salary4 months of paid maternity/paternity leaveUnlimited vacation with an enforced two-week minimum (heads up: there may be blackout periods around elections and year-end)Up to $100 per month for gym or fitnessUp to $100 per month for cell phone and internetUp to $250 per month for a co-working membershipWe're a fully remote startup, and you'd be joining on the ground floor of a company building a suite of solutions to help organizations change the world for the better. Our schedule is flexible, which matters because this won't always be a 40-hour week.