Casino Hospitality Host

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people...a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Purpose:
Greets and seats guests
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provides guests with service by acknowledging and welcoming guests entering the casino and restaurant areas, verifying appropriate age on identification for patrons entering the restaurant, entering guest count information into the guest seating program, paging servers, paging guests when table is available, seating guests, and responding to guest requests.
• Promotes guest relations by answering guest questions, providing menu information, explaining the guest seating program when applicable, providing up to date promotional contests and giveaways information, giving any needed assistance, and treating guests in a friendly and courteous manner.
• Maintains safe and sanitary dining areas by cleaning surfaces, picking up used plates, cups and utensils, disposing of trash, wiping down tables, and resetting tables following established procedures.
• Ensures work stations are stocked and clean by rolling silverware, folding napkins, setting tables, and cleaning Host/Hostess stations according to established procedures.
• Providing accounting transactions during shift as needed by entering cash transactions in to point-of-sale system, counting currency, logging guest discounts, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food services management team.
• When providing coverage in alcohol venues, ensures responsible alcohol beverage service policies are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified.

Job Specifications
Education and Experience
Essential:

~ County of San Diego Food Handler Card

Desirable:

• High School Diploma, High School Certificate of Completion, or G.E.D.
• Guest or Hospitality service experience
• Restaurant server experience
• Casino experience
• 6 months cash handling experience

Skills and Knowledge
Essential:
Ability to interact effectively with guests and team members
Ability to communicate effectively in the English language
Ability to maintain professionalism and composure
Ability to understand and follow verbal directives and written directions
Ability to accept constructive criticism
Ability to count U.S. currency and make change in a fast-paced environment
Ability to recognize counterfeit monies
Ability to perform simple mathematical calculations
Ability to work in a smoking environment
Ability to routinely lift and carry 25 pounds
Ability to stand and walk for up to 8 hours at a time
Ability to bend, stoop, push and pull
Ability to appear for work on time
Desirable:
~ Multi-lingual

Supervisory/ Managerial Accountability:
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!