Director of Architecture (Senior Architect)

The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI‑powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.

We are shaping the future of revenue intelligence and want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. The Director of Revenue Architecture will lead Gong's Commercial and Mid‑Market Revenue Architect teams through front‑line leaders. This role is responsible for driving business performance, customer value, and organizational scale while shaping the future of revenue transformation for Gong customers.

You will develop exceptional leaders, define the strategy and operating model for the Revenue Architect organization, and partner across the Customer Office, Sales, Product, Marketing, and Operations to accelerate customer and business outcomes.

Recruit, develop, and lead a high‑performing team of Revenue Architecture managers. Build leadership capability, succession plans, and a culture of accountability, learning, and customer impact.

Business Performance: Own the performance of the Commercial and Mid‑Market Revenue Architecture teams, driving adoption, retention, expansion, forecasting accuracy, and overall segment health.

Strategy & Scale: Define and evolve the Revenue Architecture strategy, operating model, and engagement framework to support growth and AI‑driven transformation.

Customer Transformation: Establish scalable methodologies and best practices that help customers modernize revenue operations and achieve measurable business outcomes through Gong's AI Operating System.

Serve as an executive sponsor for strategic customer relationships and partner with leaders across Sales, Product, Marketing, Support, and Operations to improve customer experiences and business outcomes.

Drive organizational effectiveness through workforce planning, KPI management, process improvement, and data‑driven decision making.

Located in one of Gong's hub locations (SF, SLC, ATX, CHI, or NYC).

• Willing and able to work from the office in accordance with Gong's hybrid work model.
• 8+ years of combined IC & Leadership experience in Customer Success, Revenue Operations, Consulting, Professional Services, Account Management, or other customer‑facing roles within high‑growth B2B SaaS organizations.
• 2+ years of experience leading leaders and scaling customer‑facing organizations.
• Proven track record partnering with VP and C‑level stakeholders to drive strategic business outcomes, organizational change, and customer transformation.
• Deep understanding of go‑to‑market strategy, revenue operations, customer adoption, change management, and value realization.
• Proven track record of building and scaling teams, processes, and operating models in a high‑growth environment.
• Experience driving business performance through forecasting, organizational planning, process improvement, and cross‑functional collaboration.

The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity and benefits. Some of Gong's compensation programs also offer the potential to achieve above‑target earnings for those who exceed their sales targets.

• Medical, dental, and vision plans designed to fit you and your family’s needs.
• Wellbeing Fund – flexible wellness stipend to support a healthy lifestyle.
• Mental health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work‑life blend.
• Work from home stipend.

We believe that diversity is integral to our success and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information or any other basis protected by applicable law.

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