Head of Operations Management (m/w/d)

Operations ManagerWylander is recruiting an Operations Manager for a full-service disaster restoration company located in Grand Rapids, MN.Operations Manager Compensation and Benefits:$75K-$85K, annuallyCompany vehicleFull Electronics Package401K, plus company matchPTOThe Operations Manager is responsible for creating high levels of client satisfaction by exceeding their expectations and fulfilling the company's contractual obligations through the timely and profitable delivery of their services. The Operations Manager will exceed established standards of performance through continuous process improvement, training, and development of employees. They are seeking a candidate with exceptional leadership skills, to maintain a positive attitude and remain flexible and open-minded as the company continues to grow.ResponsibilitiesOversee day-to-day mitigation operations for water, fire, mold, and biohazard lossesManage and support mitigation supervisors, project managers, and field techniciansEnsure jobs are executed according to IICRC standards, safety regulations, and company SOPsSchedule crews, equipment, and resourced to meet response time and production goalsMonitor job progress, quality control, and customer satisfaction from start to completionReview scopes of work, estimates, and documentation to ensure accuracy and complianceCoordinate with insurance adjusters, property managers, and clients as neededTrack KPIsOversee equipment inventory, maintenance, and warehouse organizationTrain, coach, and develop mitigation staff; assist with hiring and performance managementEnforce safety protocols, PPE usage, and jobsite complianceHandle escalated customer concerns and resolve operational issues quicklySupport after-hours/on-call rotation and emergency response planningRequirements5+ years of management experience within the construction industryProven ability to build, motivate and maintain a high performing teamProficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access) and internet and software SystemsOrganizational and time management skills with the ability to prioritize a variety of tasks/projectsSelf-motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate steps to continue continual self-developmentBilingualBA/BS required or equivalent experienceKeywords: management, construction, leadership