Front Desk Receptionist - (M-F Evenings)

Front Desk Agent

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The Front Desk Agent provides exceptional, personalized service while supporting daily front office operations, ensuring smooth arrivals and departures and accurate handling of reservations, billing, and guest requests in line with high hospitality standards.

The ideal candidate is a polished hospitality professional who thrives in a fast-paced luxury environment, enjoys engaging with guests, and is passionate about creating memorable experiences.

Welcome guests with a warm, professional, and engaging demeanor while delivering exceptional customer service throughout the check-in and check-out process.

Process guest arrivals and departures efficiently, including room assignments, payment handling, billing accuracy, and key issuance.

Anticipate guest needs and provide personalized service by responding to requests, offering resort information, and assisting with local recommendations and amenities.

Maintain strong knowledge of hotel services, promotions, dining outlets, and local attractions to enhance the guest experience.

Coordinate closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and fellow Front Office team members to ensure seamless communication and operations.

Maintain accurate guest records, cash handling procedures, and compliance with company policies, PCI standards, and safety guidelines.

Minimum 1–2 years of front desk, guest services, or hospitality experience preferred, ideally within a hotel or resort environment.

Strong communication, interpersonal, and customer service skills.

Experience with hotel PMS systems, POS systems, and Microsoft Office applications preferred.

Basic understanding of front office operations including reservations, cashiering, billing, and guest relations.

Ability to work flexible schedules include evenings, weekends, holidays, and peak occupancy periods.

Experience in a luxury hotel or Forbes-rated resort environment.

Knowledge of dining, and local attractions.

Bilingual communication skills.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.