Full-time Remote Investigator

Permanent employees in the civil service title and comparable title (under 6.1.9) are also eligible to apply. This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program.

The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. This includes pioneering cutting‑edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. The Office of Labor Policy & Standards (OLPS) enforces the City’s worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, and Delivery Worker Laws that protect delivery workers classified as independent contractors. We also administer the Freelance Isn’t Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. Training and supervising OLPS investigators in handling high volume investigative caseloads, including assigning cases to investigators, interviewing complainants and witnesses, obtaining and analyzing records from employers, actively monitoring and ensuring investigations progress from week to week, reviewing, editing, and approving written materials, assisting with case strategy and charging decisions, ensuring accurate calculation of amounts owed in employee relief and civil penalties, and engagement with businesses and attorneys to negotiate resolution of charges.

Supervising investigators in cases that are complex and/or broad in scope, in collaboration with OLPS data scientists and attorneys.

Reviewing written investigation reports to ensure all charges are supported by sufficient evidence and adequately documented, working with investigators to edit reports as necessary, and approving final reports.

Monitoring investigator case progress using database reports and assisting with office database management.

Managing assignments and workflow of complaints to investigators.

Providing input and recommendations to supervisors concerning OLPS standard investigative processes and enforcement policy and communicating changes to OLPS investigators.

Contributing to development of procedures and materials to implement new legislation.

Testifying at the Office of Administrative Trials and Hearings’ Trial Division about investigation findings and process.

Complying with office policies and procedures, including entering accurate information into and uploading documents into OLPS case management databases and ensuring supervisees do the same.

Interviewing applicants for investigator positions with OLPS and giving input on hiring decisions.

Writing annual evaluations, giving regular feedback to investigators, supporting investigators’ professional development, and enforcing DCWP policies, including the DCWP code of conduct and the time and leave manual.

A four year high school diploma or its educational equivalent and five years of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations, at least one year of which must have been in a supervisory or administrative capacity or as an Inspector Assignment Level II; A baccalaureate degree from an accredited college and one year of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations in a supervisory or administrative capacity or as an Inspector Assignment Level II; However, all candidates must have a four year high school diploma or its educational equivalent.

Strong critical thinking, analytic, research, and writing skills

Proficiency in Microsoft Office, including the ability to create and manipulate Excel documents using custom field formulas

Experience using industry-recognized public and private investigative search engines and databases (e.g., Ability and aptitude to quickly learn new computer programs and technology

A strong understanding of Microsoft Excel, and the ability to effectively work with database reports

Experience working with legal and investigative staff in a government agency

Ability to occasionally work flexible hours, including nights and weekends

Ability to be flexible in response to changes in office priorities

Fluency in a language other than English, especially Spanish, French, Bengali, or Mandarin Chinese.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Department of Education’s website at

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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