Client Service Rep / Reception

Member Service Representative | Fit Fusion

The Member Services Representative (MSR) plays a key role throughout the life of the club. During pre-opening they contribute to the launch of a new Crunch Fitness for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver an exceptional member experience at gym level. They build excitement for a fiercely fun fitness environment within the community and assist in creating meaningful connections with members both current and prospective. During preopening the MSR helps introduce prospective members to the Crunch Fitness experience, educates individuals about membership options and club amenities, and inspires them to take the first step toward achieving their fitness goals. Through enthusiastic interactions, relationship building, and sales-focused conversations, this position supports presale membership goals while helping establish a strong presence in the local market.

Responsible for hitting personal lead generation goals of 5 leads per hour through business to business outreach and local events daily

Promotes membership privileges including tanning, group fitness, small group training and childcare.

Answers phones in a courteous, helpful, professional manner

Is an expert in all club facility, services, programs and schedules/hours of operation.

Able to navigate all stations of the front desk area, including: check-in, Relax & Recover, guest services, and membership sales.

Minimum 1 year of experience in a service-oriented position preferred.

Ability to communicate effectively and demonstrate proficiency in reading and writing skills.

Strong customer service orientation

Reporting Structure:

~ Compensation: $15.00 per hour