Head of Programme Management

When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.

Leader of the customer focus team (CFT). Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.

Sets appropriate expectations with customers

Manages pricing and ECO prioritization during the process

Understands and maintains customer product knowledge and roadmap

Gains understanding of customer market and competition

Establishes and monitors KPI's related to E&O, PPV and inventory turns

Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; Ensures appropriate attendees are well prepared for meeting, understanding data and issues

Aligns topics and presentations with customer prior to meeting

Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;

Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.

Works with SCA to ensure resolution of excess and obsolete inventory issues.

Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity

Ensures customer demand (PO and Forecast) is managed and well understood by CFT members

Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations)

Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitment

Monitors customer revenue plan through demand outlook

Understands contractual obligations of the contract related to:

Flexibility allowances and manages requests for pull-ins and push-outs or cancellations

Any potential penalties from customer

Ensures execution to contract terms and conditions to meet Benchmark's obligations.

Communicates contract requirements internally.

Executes customer quotation requests

Assesses risk utilizing and the Risk/Liability Tool

Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals

Identifies risk of inventory exposure, coordinates reserve with site controller

Manages inventory days of sales

Establish standard cost for parts based on customer's influence, material, labor standard changes or inventory days

Ensures Positive Price Variances alignment to site goals at the point of sale

Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure

Responsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer

Develops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Benchmark function.

Accountable for and ensures receipt and distribution of customer documentation packages.

Coordinates collection and distribution of customer quality data.

Ensures ECO process and impacts are captured and reported to customer.

Monitors customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits

Monitors customer escapes events and lead customer focus team to root cause and corrective action driving closer of issues

Monitors customer COPQ and works with CFT to reduce

Actively uses analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions.

in daily activities to recognize and define problems, analyze data, develop and implement solutions, and evaluate outcome.

Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers' acceptance and commitment. Effectively explores alternatives to reach mutually beneficial agreements that gain customers' acceptance and commitment.

Creates and manages succession plans.

Establishes clear measurable goals and objectives by which to assess individual and team results (i.e. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals). Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).

Customer Complexity:

Manages challenging customer relationships and may require GM or executive involvement or guidance from time-to-time. Customer relationships are mildly complex and generally include fewer customer part numbers, and the products with lower propensity for change. Program Manager may require more oversight to resolve customer issues.

Erroneous decisions or failure to achieve results will jeopardize the site's quarterly revenue or operating income.

Regularly interacts with customers, and/or functional peer group managers. Supervision:

Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.

Strong customer service and client focus

Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software

Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.

Demonstrates effective customer interface skills.

Effective analytical, planning and organizational skills.

Collaborate and influence cross functional peer leaders in order to obtain support for process improvements

Solid financial understanding, risk analysis ability, relationship building and project management.

Ability to work collaboratively with suppliers, customers and internally

Proven ability to take on project leadership/ownership and complete projects in a timely manner

Ability to support a global business operation as required

Manage, understand and present data for monthly program reviews

Ability to drive solutions to complex planning issues with limited supervision

Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction

Solid financial understanding, risk analysis ability, relationship building and project management

Available for travel up to 25% of the time, including day, overnight and internationally, as required

Shift: Shift 1

Full Time

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. This job position may include access to controlled information or technology covered under applicable U.S. citizens, U.S. lawful permanent residents, and those granted U.The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

We are bringing together a dynamic workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at View email address on click.appcast.io.