Service Writer for customer service

Job Description

Job Description KC Auto Clinic is the top rated repair shop in KC based on Google reviews. We're proud of our 4.9 rating. We are hiring a talented Service Writer professional to join our team. If you're excited to be part of a truly honest shop, KC Auto Clinic. is a great place to grow your career.

Responsibilities for Service Writer

Provide excellent customer service from intake to release of vehicle, and perform any additional follow up

Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan

Advise the customer on the auto repairs that you recommend and offer a pricing quote

Communicate with parts sellers and technicians to make sure everything needed is on hand

Provide updates to customers as their work is completed

Answer detailed questions about services performed and price information

Maintain customer records by keeping all files organized

Schedule appointments over the phone

Qualifications for Service Writer

Basic math and accounting knowledge

Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems

Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding

Advanced computer and data-entry skills

Organizational and record-keeping skills

Ability to stand, walk, sit and lift up to 25 pounds

Have a teamwork mindset in the workplace and accept feedback on your work

Understand the typical format of company schedules in order to manage time efficiently

Ability to multitask, work in high-stress settings and offer flexible hours on your schedule