Telecommunicator - Full Time

23.76 - $31.60 Hourly

Full-Time

Department: Central Communication

Job Definition: Performs work involved with emergency and complaint calls directed to the Police, Fire, Water, and Street Divisions and dispatching from a communications center.

they are not meant to be all inclusive or restrictive) Receives telephone calls from the public concerning emergency and non-emergency situations. Dispatches all appropriate safety and services personnel and equipment, by radio or phone as required. Maintains records, logs, forms and other materials. Disperses all non-related calls or non-emergency calls by providing caller with appropriate information or referral. Maintains working area, radio and telephone equipment as required. Assists in training new employees. Distinguishing Features: The responsibility of citizens' health, lives, safety and property protection is with the telecommunicator, which requires a specific and controlled performance behavior on the part of the communications center telecommunicator.

Working Conditions: Requires long periods of sitting, adjusting to changing shifts and days off, exposure to a stressful environment, including a windowless, no-smoking situation, and with minimal breaks.

Required Knowledge, Skills, Abilities, and Characteristics: Some knowledge of operation and services normally provided by police, fire, water and street departments. Basic knowledge of the community, including location of streets and highways, and important structures such as schools, hospitals and other major facilities. Working knowledge of office equipment and procedures. Working knowledge of business English, spelling, and punctuation. Skill in writing clearly, accurately, concisely, and with appropriate English grammar. Skill in reading and understanding complex technical documents written in English such as laws, ordinances, procedures and training manuals, computer printouts, and public safety reports. Skill in observing, remembering, and recalling facts and details such as those contained in oral and written directives, radio communications, and telephone communications. The ability to accurately comprehend auditory inputs, particularly those inputs received via telephone and radio transmissions. The ability to react immediately and precisely to sudden stimuli. The ability to sit continuously for long periods in a smoke-free environment with no exterior windows and minimal breaks. Willingness to accept work assignments on day, night, or all-night shifts, weekends, and holidays. Testing Information

Subsequent to the filing of the application, eligible candidates will be invited via email to complete an online typing test. Repeating an Exam: Per OAC Rule 123: 1-9-01, an applicant who has competed in a civil service examination cannot repeat that examination or take an examination for the same classification within FOUR MONTHS from the date of original examination, unless an alternative form of examination is given, or unless other standards are specific in the examination announcement. com confirming that their application was received. If you do not receive a confirmation email, please contact Civil Service at View email address on click.appcast.io to confirm that your application went through. Once Civil Service processes applications, you will be emailed again within 5 business days. Should you not receive an email, please call our office at View phone number on click.appcast.io.

IMPORTANT NOTICE TO MILITARY MEMBERS As provided in ORC 124.23C, any person who has completed service in the uniformed services, who have been honorably discharged from the uniformed services or transferred to the reserve with evidence of satisfactory service, and who is an Ohio resident and any member of a reserve component of the armed forces of the United States, including the Ohio National Guard, who has completed more than 180 days of active duty service pursuant to an executive order of the President of the United States or an act of Congress of the United States may file with the director a certificate of service or honorable discharge (DD-214 Long version), and upon this filing, the person shall receive an additional credit of twenty percent (20%) of the person's total grade given in the examination in which the person receives a passing grade.

A member in good standing of a reserve component of the armed forces of the United States, including the Ohio National Guard, who successfully completes the member's initial entry-level training shall receive a credit of fifteen percent (15%) of the person's total grade given in the examination in which the person receives a passing grade.

NOTICE OF DRUG TESTING REQUIREMENT Pursuant to Civil Service Rules applicants are hereby advised that the position of employment being examined for will be subject to a drug test. NOTICE OF BACKGROUND INVESTIGATION Be advised that candidates will be subjected to a confidential background investigation, including, but not limited to, a criminal record check and driving record check.

EQUAL EMPLOYMENT All qualified applicants will receive consideration for appointment without regard to race, religion, color, national origin, sex, political affiliation, age, type of disability, or any other non-merit factor.

BY ORDER OF THE CANTON CIVIL SERVICE COMMISSION Rachel A.