Teller/Client Service Rep

We invite you to submit your application as we may have positions open now or in the near future, depending on the current needs of the Bank of Hawaii branches below.
• Weekly shift may include Saturday rotations.
Under the supervision of the Manager, the Relationship Service Representative delivers exceptional customer experiences by building a connection with clients to understand their financial needs. The RSR is responsible for accurately and efficiently processing transactions as well as ensuring customers are connected with the most appropriate banker to meet their needs. This position is also responsible for educating customers about the different product and service solutions as well as alternate channels of banking. The RSR assists in business unit's compliance with all regulatory requirements and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Relationship Service Representative:

• Provides quality service by interacting directly with clients. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier's checks, selling traveler's checks, processing wire transfers, and various drafts, etc. Balances individual cash. May open and close accounts.
• Performs duties as needed relating to Automated Teller Machine (ATM), Vault, or Night Depository custody and armored car transactions. Uses teller cash recyclers. Provides support in other areas of the branch such by answering phones, handling safe deposit activity, filing, reviewing various reports for any appropriate action, and reviewing and complying with circulars and policies. Educates and assists clients in utilizing various channels for transactions such as: ATM's, Mobile, Call Center, E-Bankoh, and Night Deposit for business clients, Bank by Mail, Bankphone, and Foreign Currency Exchange machines. Senior Relationship Service Representative:
• Assists clients and/or Relationship Service Representatives with servicing requests and inquiries by using knowledge of Bank of Hawaii's products and services. Provides quality service by interacting directly with clients. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier's checks, selling traveler's checks, processing wire transfers, and various drafts, etc. Balances individual cash. May open and close accounts.
• Assists with day-to-day Relationship Service Representative activities. Provides guidance and support to Relationship Service Representative to ensure servicing and transaction efficiency levels meet goals and objectives. Performs duties as needed relating to Automated Teller Machine (ATM), Vault, or Night Depository custody and armored car transactions. Uses teller cash recyclers. May assist in new services and products in opening/closing of the vault. Opens as a teller and able to use cash dispensing units. Buys/Sells currency/coin from vault and tellers. Responsible for keeping informed of current bank policies, procedures, federal laws and regulations as well as current and new products and sales promotions. Provides support in other areas of the branch such by answering phones, handling safe deposit activity, filing, reviewing various reports for any appropriate action, and reviewing and complying with circulars and policies. Provides direction and assistance to clients in utilizing various channels for transactions. Educates and assists clients with transactions such as: ATM's, Mobile, Call Center, E-Bankoh, and Night Deposit for business clients, Bank by Mail, Bankphone, and Foreign Currency Exchange machines. Education: High school diploma or G.Experience: Minimum 1 year of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii's established standards.

Relationship Service Representative - Minimum 1 – 2 years of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii's established standards.
Senior Relationship Service Representative - Minimum 3 years of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii's established standards.
Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems including, PC Teller, Customer Information System (CIS) and check imprinter.
Must be able to push a cash cart (100 lbs.) Able to work evenings, weekends and holidays as required or assigned.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit
Customer Experience
Product/Service Knowledge