Head of Operations & Business Management

Operations Manager
The Operations Manager is a key leader responsible for directing, optimizing, and executing daily distribution and/or transportation activities within assigned market areas. This includes operational oversight of one or more functions such as receiving, order fulfillment, shipping/loadout, and/or transportation.
The role owns P&L performance for the Cross-Dock operation, both IB and OB, with accountability for staffing, cost control, safety, service, and the achievement of key performance indicators (KPIs). The Operations Manager ensures compliance with all regulatory requirements and company policies while maintaining a strong culture of safety.
This position partners closely with site and regional leadership to design, refine, and implement work processes that improve productivity, quality, and overall efficiency. As a member of the leadership team, the Operations Manager is constantly looking for opportunities to enhance operations and deliver excellent experience for both internal and external customers.
The Operations Manager builds and sustains a cohesive, high-performing team by hiring, engaging, and developing associates, providing clear direction and feedback, and fostering a culture of accountability, collaboration, and continuous improvement to achieve operational excellence.
Plan and manage efficient receipt, storage, order fulfillment, loading, and/or transportation activities— including third-party providers—while maintaining a strong focus on KPIs, quality, service, and cost.
Leadership of hourly associates: Monitor, analyze, and act on operational performance data (productivity, quality, utilization) to drive continuous improvement.
Customer & Stakeholder Engagement:

Build and maintain strong relationships with internal stakeholders, external customers, and third-party providers/carriers.
Participate in leadership meetings, customer visits, and third-party audits; proactively identify business opportunities and process improvements that enhance service and support growth.
ensure appropriate staffing and coverage to meet business needs.
Conduct performance reviews, ongoing coaching conversations, and salary recommendations.
Safety, Compliance & Workplace Standards:

Administer training, qualification, and safety programs to ensure regulatory and company policy compliance.
Communicate and enforce policies, procedures, and standard work within assigned areas.
Ensure the physical condition of the facility and work areas supports a clean, safe, and healthy working environment.
Financial Management & Continuous Improvement:

Own and manage multi-departmental P&Ls with accountability for budget performance, cost control, and operational efficiency.
Identify and implement initiatives that reduce cost-to-serve while maintaining or improving service levels.
Implement Lean principles and methodologies to streamline processes, eliminate waste, and improve safety, quality, and productivity.
Lead cross-functional teams in problem-solving and process-improvement initiatives; standardize best practices across the operation.
Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

Bachelor's degree or equivalent experience
Area of Study: Supply Chain, Business, Engineering, Distribution Management preferred.
High school diploma or GED equivalent required
Minimum Years of Experience: 3 in Distribution, Transportation, and/or Operations preferred
Leadership role in Distribution, Transportation, and/or Operations preferred
Technical Competencies & Information Systems: Microsoft Office to include Outlook and Teams
Deep knowledge of warehouse and/or transportation operations, procedures, and best practices
Additional Language Skills: English. Spanish is a plus.
Personal Attributes & Other/Preferred:

Effective at leading through change and providing timely, candid coaching and feedback to associates
Flexible and adaptable, with the ability to adjust priorities to meet evolving business needs
Comfortable meeting with customers and clients to build strong partnerships, understand their needs, and identify opportunities to grow the business
Strong financial acumen, with the ability to forecast the business, interpret results, and adjust plans and resources based on changing conditions