Head Of Property Management Operations

Operations Manager
5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

Audit and review the team’s customer proposals to ensure accurate pricing, proper scope, and alignment with client expectations

Analyze detailed operational reporting to support job completion, improve workflows, and maintain a high level of customer satisfaction

Monitor team performance, identify trends and coaching opportunities, and improve accountability, productivity, and operational efficiency

Conduct deep-dive reporting analysis in preparation for internal Quarterly Business Reviews (QBRs)

Complete, manage, and run work orders as needed to support operational demands and ensure client expectations and service timelines are met

Develop and maintain strong relationships with assigned clients, serving as a secondary escalation point for operational concerns and service-related issues

Travel as needed for client meetings, operational reviews, and QBRs

Directly manage Operations Coordinators and other assigned staff, including day-to-day direction, coaching, development, performance expectations, accountability, and escalation support

Ensure proper work order distribution in accordance with company policies and operational standards

Step into various team roles as needed to support operational continuity and business needs

Partner with the Sales and Account Executive teams to lead and participate in client calls

Ensure workflows are followed properly, identifying operational bottlenecks and implementing process improvements

Adhere to all company policies and procedures

Bachelor’s degree preferred; Proven experience in operations management with direct people-management or supervisory responsibility

Strong customer service skills with excellent phone and communication etiquette

Excellent leadership skills with the ability to manage, motivate, coach, develop, and hold team members accountable

National retail and facility maintenance experience preferred

Experience working with and managing sub-contractors preferred

Medical, Dental and Vision

401(k) Retirement Savings Plan (company match)

Paid vacation, sick/personal time and floating holidays

Paid Holidays

At Broadway National, we are committed to creating a supportive, growth-focused environment where employees have the tools, training, and opportunities to succeed. As our business continues to grow, we encourage our employees to grow with us while delivering exceptional service to our clients.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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