Head of Operations & Business Management

Organization The Center for Autism and Related Disorders (CARD) is a founder‑owned organization focused on helping people with autism live their best lives. CARD is among the world’s largest and most experienced organizations treating individuals of all ages diagnosed with autism spectrum disorder using applied behavior analysis (ABA). CARD’s mission is to provide top‑quality services that help every patient fulfill their potential and live joyful lives.

Responsibilities Oversee day‑to‑day operations of the assigned center.

Handle billing, payroll, and general reporting.

Recruit, hire, and onboard local behavior technicians (BTs) and administrative staff, including support for clinical staff.

Manage employee and client relations.

Ensure financial health of the center based on key performance indicators.

Maintain a safe and effective facility and oversee facility operations (maintenance, cleaning, ordering supplies).

Run a successful field level business in regards to growth and fulfillment of treatment.

Support other centers that are without an Operations Manager and assist with PTO coverage as needed.

Communicate, implement, and represent CARD’s policies and mission at the center.

Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction.

Provide mentorship and career development to staff, including feedback via ongoing 1:1 meetings and annual performance management.

Schedule all clients and staff to ensure fulfillment of contracted hours and minimum billing requirements.

Partner with the center Clinical Supervisor(s) to provide top‑quality clinical services.

Manage business systems, legal practices, HIPAA compliance, and technology as mandated by CARD.

Oversee the center’s purchasing budget and track equipment and devices.

Lead outreach efforts to meet minimum growth requirements and establish relationships with community entities (schools, doctors, parent organizations, etc.).

Lead improvements in KPI areas, patient retention, staff development, and division growth to support financial health.

Ensure client and employee privacy in accordance with CARD policy and HIPAA regulations.

Responsible for facility cleaning, hygiene, safety, and maintenance, including utilization of approved vendors and documentation.

Meet regularly with the Division Director and Group Operations Manager.

Requirements High school diploma or equivalent required.

Bachelor’s degree in business, accounting, finance, administration, or management preferred.

Minimum of 3‑6 years’ experience in management.

Decisive, operational, implementation, and detail‑oriented perspective.

Proactive, results‑oriented, creative problem solver.

Work closely with families for patient success and quality of care, setting expectations and enforcing policy.

Excellent written and verbal communication skills, including phone and e‑mail etiquette.

English proficiency, both verbal and written, required.

Excellent computer skills including Outlook, Word, Excel, and PowerPoint.

Ability to work extended hours, weekends, and holidays as industry demands.

Work Environment Includes both a typical office setting and occasional local and/or overnight travel. Travel typically involves automobile and plane transportation.

Physical Requirements Work with patients seated on the floor, in small chairs, or other home, school, community, and clinic environments.

Move frequently within therapeutic settings to gather materials, anticipate, and respond to patient movements.

Utilize continuous visual tracking to monitor patient movement and surrounding items.

Work indoors and outdoors in various weather conditions, including community skill sessions and school recess.

J-18808-Ljbffr Center for Autism and Related Disorders, LLC