Head of Operations & Business Management

Keller Warehousing & Co-Packing is seeking an experienced Operations Manager to oversee the day-to-day operations of a new warehouse in Vacaville, CA . This position is responsible for driving performance in safety, customer service, productivity, employee development, and profitability. The Operations Manager will lead warehouse teams, manage customer and vendor relationships, monitor operational and financial performance, and partner closely with Director of Operations and other departments to drive continuous improvement and ensure company and customer expectations are met.

Oversee daily operations and overall performance of assigned warehouse locations.

Lead, coach, and develop warehouse teams while holding employees accountable for performance, attendance, safety, and job expectations .

Support hiring, onboarding, training, performance management, corrective action, and employee development.

Partner with assigned warehouse locations to quickly resolve operational and customer concerns.

Monitor productivity, labor, customer service, contractual requirements, and overall operational performance.

Develop and manage productivity metrics, warehouse management system reporting, and operational performance measures to identify labor trends and workflow inefficiencies.

Develop and maintain Standard Operating Procedures for assigned warehouse locations.

Lead continuous improvement initiatives, including Lean Six Sigma, Kaizen, and corrective action processes.

Manage equipment needs, labor costs, invoice approvals, revenue, expenses, and overall operational profitability.

Partner with the Director of Operations on financial reviews, forecasting, and variance analysis.

Conduct warehouse, safety, and inventory audits and ensure compliance with OSHA, company, customer, and applicable food safety requirements.

Lead ongoing training and development of team members to support individual growth and operational needs.

Support initial and recurrent forklift training and individualized retraining as needed.

Complete Behavior Based Observations and accident investigations and proactively address safety and operational risks.

Maintain building safety and security plans in accordance with company and customer requirements.

Build strong customer relationships and ensure customer scorecard expectations are achieved.

Strong leadership, communication, coaching, and team-building skills.

Extensive knowledge of 3PL warehouse operations, including pallet-in/pallet-out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems, and RF equipment.

Strong employee development and performance management skills.

Proficiency with Microsoft Excel and other business reporting and data analysis tools.

5 years of 3PL warehouse management experience preferred.

• Warehouse Management System and handheld scanner experience.
• Forklift operating experience.
• Ability to obtain Industrial Truck Certification through company-provided training.
• Ability to obtain forklift trainer certification.
• Willingness to work overtime, weekends, and holidays based on operational needs.

Frequent use of hands, fingers, and wrists for computer work, document handling, and warehouse-related activities.

Must follow all required safety procedures and wear required personal protective equipment, including safety footwear and other site-specific equipment.

Work may include exposure to temperature changes, dust, fumes, odors, elevated noise levels, and other conditions typically found in a warehouse environment.

Medical, dental, and vision insurance

• Short-term and long-term disability insurance
• 401(k) retirement plan
• Employee Assistance Program
• Health Savings Account and dependent care Flexible Spending Account options
• Virtual doctor visits
• Full-time employees are eligible for medical, dental, and vision insurance beginning on the 31st day of employment.

Keller provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. [Keller Logistics Group is an asset-based third party logistics (3PL) provider headquartered in Defiance, Ohio. Keller Trucking and have since evolved into four affiliate companies: Keller Trucking, Keller Warehousing & Co-Packing, Keller Freight Solutions and Keller Industrial Properties.

Our employees are empowered and trusted as experts in their field of work. 5000 named us among the Fastest Growing Private Companies in America, we have consistently been named a Top 3PL by Food Logistics magazine, and the Truckload Carriers Association has recognized us numerous times on their list of Best Fleets to Drive For.

Keller Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.