Head of Operations Management (m/w/d)

Operations Manager – Florida
The Operations Manager – Florida will oversee service operations, manage field technicians, support installations, and serve as a trusted advisor to our clients. This is a hands-on leadership role responsible for ensuring operational excellence while also helping grow existing accounts through service expansion, equipment upgrades, and automation solutions. The ideal candidate has strong experience in commercial or heavy residential pool operations, enjoys working with people, and is comfortable interacting directly with clients and property teams.
The position is based in Orlando, Florida, with travel throughout the state as needed.
Operations Leadership

Lead and manage field technicians and service teams across Florida
Ensure high service quality standards and operational consistency
Train and mentor technicians on water chemistry, equipment, and operational best practices
Monitor operational performance and ensure service excellence
Client & Account Management

Serve as the primary operational contact for key clients including hotels, resorts, multifamily properties, and commercial facilities
Conduct property walkthroughs and operational reviews with engineering and facility teams
Account Growth & Upselling

Identify opportunities to improve client aquatic operations through:
Chemical dosing systems
Monitoring platforms
Equipment upgrades
Support the growth of existing accounts by delivering value and operational expertise
Project Management

Oversee installation projects for monitoring systems, chemical controllers, and automation equipment
Ensure projects are completed safely, on schedule, and at high quality standards
Water Quality & Compliance

Ensure proper water chemistry and operational standards across serviced facilities
Support troubleshooting of water quality issues and equipment performance
Ensure compliance with Florida aquatic health regulations
Strong knowledge of pool equipment, water chemistry, and aquatic systems
Ability to use technology and software systems with ease
Proficient in GSuite and MS Office as well as routing software and CRM systems
Ability to communicate fluently in both written and verbal English. Bilingual in Spanish is a plus!
Ability to travel throughout Florida as needed
Responsible for managing field technicians in the territory

5+ years experience in commercial (preferred) or heavy residential pool operations

• Experience managing field technicians or service teams
• Experience managing service routes, maintenance programs, or installations
• Experience in client-facing roles or account management