Head of Operations (Warehouse & Transport)

Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

Weekly pay for hourly-paid employees. Paid Time Off (PTO) and paid company holidays

A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit Suddath's website and scroll down to view our employee benefits.

Operations Manager

The Operations Manager is responsible for supporting the overall execution and performance of the operation for a specific location(s), including staffing of both employees and Independent Contractors, customer relationships, performance, and direction of the overall operation.

Oversee the appropriate recruitment and development strategy of staff and/or Independent Contractors/Drivers.

Evaluate staff and/or Independent Contractors performance – modifying and/or abandoning strategies and/or tactics as necessary.

Establish and maintain effective communication and relationships with customers. Ensure a positive Customer Experience for both internal and external customers.

Ensure that practices, policies and procedures are enforced and consistently implemented.

Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met.

Actively review KPIs and ensure process improvement strategies are identified and incorporated.

Conduct regularly scheduled team meetings and training sessions designed to inform and improve upon performance of staff members and/or Independent Contractors.

Assist in developing plan of annualized equipment, vehicle, and staffing needs for budgetary purposes as applicable.

Display active involvement in P&L performance, ensuring decisions and practices coincide with budgetary goals.

Develop, recommend, and manage annual operation budget, by working actively in the budget process.

Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters.

Coordinates, resolves, and responds to issues as they pertain to the Operations Performance.

Monitor Quality Control Scores and address scores with Independent Contractors/Drivers and any other appropriate team members.

Ensure Independent Contractors/Drivers are appropriately qualified with all required documentation and licensing prior to performing work for the company.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous experience managing an employee team required.

Must have worked with Independent Contractors on a regular basis.

Required knowledge of managing financial performance.

Bilingual in Spanish strongly preferred.

Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.

Thorough knowledge of Microsoft Excel, Outlook, and Word. Operates with a customer service mentality. Ability to manage time effectively and consistently meet deadlines. Ability to work under minimal supervision and with a strong sense of self-motivation. Ability to lead and manage a team. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical/Environmental Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

Outdoors and indoor shop environment with adequate ventilation. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.