Head of Operations & Business Management

This position calls for a highly motivated and organized individual to lead the operations and production efforts at one of the companys branch locations. The Operations Manager will use their business insight and leadership abilities to inspire and motivate their branch towards greater efficiency and profitability by delivering industry leading service to customers. The primary responsibilities include effective planning, organizing, coordinating equipment and facility resources, and overseeing all operations of assigned branch.
Employer will support Employees growth and education to help achieve career goals and to support Company mission. Exempt employees are not subject to overtime.
Passion to Serve: Fully Present and Customer Focused
Operational Policies and Procedures
Develop policies and procedures in collaboration with VP of Operations and Human Resources.
Implement and enforce operation policies and procedures as issued by the Company.
Manage and hold branch team members accountable to all Prescription Landscape corporate policies and standard operating procedures.
Production Management
Review annual branch production forecast and budget with VP of Operations at beginning of each season and review the subsequent performance-to-plan on a regular basis throughout the season.
Review job costs in Aspire software for each Service Line and report to VP of Operations any job deviating from budgets, schedules, costs, or any other factors so appropriate adjustments can be made to maximize end results.
Work with the customer service team to ensure all customer sites are serviced per contractual expectations.
Work with Production Managers to ensure branch employees receive necessary training with an emphasis on Safety, Quality, and Efficiency.
Monitor and guide Production Managers as they train Crew Leaders and Crew Members.
Manage the scheduling of all summer and winter operations for assigned Branch in Aspire software; Direct and dispatch daytime SIM Operations for all snow and ice events.
Order all SIM Materials using Aspire software.
Supports the Fleet Manager with branch Mechanics training, work direction, and daily duties.
complete timecard approvals and PTO requests for direct reports on a weekly basis using Aspire and HRIS software.
Staff Management
analyze future staffing needs and work with VP of Operations to reconcile these with production forecast and budget.
Coordinate with Human Resources on a marketing/recruiting plan to help make Prescription Landscape branded services a destination company for career-minded snow and ice management professionals.
Develop, promote, and maintain proper staffing and skill levels throughout the branch to meet operation and production goals.
Assist Human Resources in selecting relevant certifications and training programs for Production staff.
Responsible for communication with administrative team as well as daytime communication with sales teams to ensure customer satisfaction.
Build and develop subcontractor relationships during the off season to ensure resources are in place prior to start of the winter season.
Management of subcontractors within respective branches.
Visible daily presence at branch who demonstrates Companys core values, excellent leadership skills, and the ability to manage and inspire employees.
Quality
Manage Aspire Issues ensuring completion in a timely and effective manner.
Perform quality assurance inspections to monitor performance and quality standards.
Meets with Sales Team to review accounts prior to each season and supports Sales in addressing Issues throughout the season.
coordinates regular safety meetings and inspections with Production Managers support and implements Greenius Safety Certification Process.
Ensure proper use and care of branch assets and branch facility. Direct facility projects, repairs, and other opportunities in cooperation with building landlord(s) as needed.
Responsible for the security arrangements at all facilities including but not limited to the daily start/finish of all production personnel, equipment and other asset inventory, and employee access to lot and building.
Minimum 2-year degree and/or Landscape/Irrigation Management certification and 4 years landscape management experience.
Ability to answer/return phone calls and/or e-mails within 1 business day.
Works well with customers and co-workers.
Performs duties in an acceptable manner and with minimal supervision.