Claim Processor - Temporary

We are seeking a highly motivated Workers' Compensation Analyst II to join the Claims Team in a dynamic and growing company. This role supports the management of workers’ compensation claims across the full lifecycle—from initial report of injury through resolution, including coordination on litigated matters when applicable. The Analyst II serves as a key liaison between injured Team Members, internal stakeholders, and third‑party administrators (TPAs), ensuring claims are handled efficiently, compliantly, and with a focus on timely resolution, cost containment, and positive Team Member outcomes. The role requires multi‑jurisdictional awareness and the ability to leverage data and tools to enhance claim performance. Position reports into our Store Support Office in Phoenix, AZ. Hybrid schedule, in office Tuesday‑Thursday.

Support the end‑to‑end lifecycle of workers’ compensation claims, including investigation support, compensability analysis, medical and indemnity monitoring, coordination on litigated claims, and claim closure

Partner closely with TPAs and adjusters to support claim strategy, timely handling, appropriate reserving, and effective resolution; Review claim activity and recommend claim closures, reserve changes, and settlements in accordance with delegated authority and escalation guidelines

Act as a liaison across internal and external stakeholders including Operations, HR, Safety, Legal, Risk Management, Leave of Absence, TPAs, insurance brokers, medical providers, and outside counsel

Coordinate with legal counsel on litigated claims by tracking status, summarizing exposure, and supporting documentation and reporting needs

Analyze claim data to identify trends, risks, and opportunities to improve outcomes, duration, and cost

Prepare regular reporting and summaries on claim performance, trends, and observations

Participate in audits to support quality claim handling and adherence to internal standards and best practices

Contribute to continuous improvement of claims processes, procedures, and program effectiveness

Utilize claims management systems and reporting tools; Bachelor's degree or equivalent work experience

2-4 years of experience in workers’ compensation, claims analysis, or a related field

Strong analytical skills with the ability to interpret data and support actionable recommendations

Experience working with TPAs and collaborating to influence timely and quality claim handling

Proficiency in claims management systems and reporting tools

Employee Assistance Program (EAP)

401(K) Retirement savings plan with a generous company match

Company paid life insurance

Contests and appreciation events throughout the year full of prizes, food and fun!

Bonus based on company and/or individual performance

Affordable benefit coverage, including medical, dental and vision

Health Savings Account with company match

Pre‑tax Flexible Spending Accounts for healthcare and dependent care

Company paid short‑term disability coverage

Paid holidays

Daily Pay
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