Teller/Client Service Rep

Future Hazleton Branch, Full time, Member Service Representative/Teller/Bi -Lingual

The Member Service Representative (Teller) serves as the frontline representative of the credit union, providing outstanding service to members while accurately processing financial transactions. This position is responsible for handling deposits, withdrawals, loan payments, account inquiries, and other member service requests while promoting credit union products and services that meet members' financial needs.

Provide exceptional member service by greeting and assisting members in a professional, friendly, and courteous manner.
Balance cash drawer daily and maintain accurate transaction records.
Verify member identity and ensure compliance with applicable regulations, policies, and procedures.
Answer member questions regarding accounts, products, services, and electronic banking options.
Identify opportunities to refer members to appropriate credit union products and services, including loans, deposit accounts, debit cards, online banking, and other financial solutions.
Assist members with opening and maintaining accounts as needed.
Support branch operations and contribute to achieving branch goals.
Participate in ongoing training and professional development opportunities.

If you are a team player with a positive attitude and a passion for helping others, we encourage you to apply for this exciting opportunity.
Must be able to understand and communicate in both English and Spanish

• High school diploma or equivalent
• Prior experience in a customer service or cash handling role preferred
• Computer skills and ability to learn new software quickly
• Must be able to travel to Wilkes-Barre for training

Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.