Head of Service Management

For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with 42 billion consolidated sales. Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.A Day in the LifeAs the Sourcing Director for Specialized Services, you will be a key strategic partner to our senior business leaders, reporting to the AVP of Indirect Sourcing. You will drive the strategic development and management of our sourcing category for professional services across North America, including Legal, Banking, and Tax.Strategic Leadership: You will build and execute multi-year category strategies that enhance competitiveness, optimize costs, and ensure service quality across the US and Canada.Stakeholder Partnership: You will act as a key advisor to CFOs, General Counsels, and other senior leaders, building strong influence to anticipate business priorities and drive cross-functional initiatives.Supplier & Market Excellence: You will lead high-stakes contract negotiations, manage key supplier relationships, and develop deep market intelligence to identify top-tier partners and innovative FinTech/LegalTech solutions.Global Collaboration: You will translate global sourcing strategies for the North American market while proactively sharing regional insights to shape worldwide initiatives.Stakeholder Management: Negotiation: Advanced skills in leading complex negotiations for service-level agreements and contracts.Analytical & Financial Acumen: Strong analytical capabilities to translate complex data into actionable strategy and manage financial performance.Leadership: The capacity to lead cross-functional teams and drive ambitious projects with autonomy and vision.What’s In It For YouSalary Range: $126,900 - $184,000 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. If you need assistance to accommodate a disability, you may request an accommodation at any time. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees.