Network Technical Services Support

Team is looking for a solid mid-level team member who brings a minimum of 5 years of hands-on networking experience. The best candidate will be someone who is looking for long term professional growth opportunities, possesses a 4 year degree and/or industry certifications. Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. Individual is able to work without assistance; is able to manage medium complexity work efforts; has some industry experience; can provide limited leadership to others; collaborates well with others.
LEADERSHIP SKILLS/QUALITIES HIGHLY DESIRED. The Network Administrator installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures. Coordinate the development, implementation, and maintenance of a local area network or wide area network. Maintains the network's physical and logical structures, including network connections. Maintains network support software, analyzes user support statistics, and recommends appropriate measures. Installs, tests, and maintains network hardware and software. Prepares and analyzes statistics on network utilization and availability. Prepares training courses and provides user support and training in the use of available hardware, software, and utilities. Performs tuning and capacity planning activities to enhance the performance of the network resources.
Assesses existing network, software, and current solutions and makes recommendations based on product specifications and best cybersecurity practices. Configures equipment and software to meet business needs, trains others on the solution, and documents the solution for ongoing support. Functions as part of a team on larger projects, or individually provides the services on support visits or smaller projects. Provides technical support and assists with the design of Infrastructure solutions. Requires experience in the technical services and support fields as well as experience in network administration (DHCP, DNS, routers, firewall, etc.)

• Responds to Tier 1 and 2 network and software support requests.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with network resources.
• Designs extensions of and connections to the campus network.
• Assists withconfiguration and deployment of new/replacement network hardware and communications infrastructure.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors network resources for faults and traffic anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of network changes.
• Supports ITS Field Maintenance with communications' implementation and troubleshooting.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.

General Information Technology
Required
10
Years

Cisco Routing and Switching
Required
5
Years

VLAN Management
Required
5
Years

Network Design
Required
2
Years

Subnetting
Required
5
Years

Routing Protocols (BGP, OSPF, etc)
Required
3
Years

Network Security
Highly desired
2
Years

DNS/DHCP

Network Monitoring
Nice to have
2
Years

Network Cable Management
Nice to have
2
Years

Cisco FMC/Firepower
Nice to have
2
Years

Solutions Design Build
Nice to have
3
Years

Integration Troubleshooting
Required
2
Years

Cybersecurity
Highly desired
2
Years

Software Integrations
Nice to have
2
Years