Bank Lead Teller

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Provide our customers with fast, friendly customer service by always adhering to common courtesies and delivering the brand promise with every customer. Efficiently and accurately process customer transactions while adhering to all required policies and procedures. Ensure policies and procedures are adhered to and that operational integrity of the office is maintained. Support the sales process in the branch by identifying customer needs, promoting current offers and referring customers to other colleagues for assistance with financial solutions. Provide awareness and if warranted, demonstration of all channel capabilities and the overall benefit to the customer. The colleagues in this role may be asked to work multiple branch locations to support a culture of flexibility and mobility to meet the expectations of our branch and customers.
Attract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely customer service, which includes, but is not limited to, cashing checks, accepting deposits, and withdrawals, handling loan and credit card payments, dispensing monetary instruments and bonds, within established guidelines to ensure an excellent customer experience at every point of contact.
Balance and prove cash daily to maintain accurate transactions processed and record keeping. Assist in coordinating the teller operations by giving guidance and direction to maintain quality customer service; related activities include training, cash audits, check approval, scheduling, buying/selling cash with the Wholesale Vault department and Tellers, monitoring teller cash balances and assists with cash recounts. Act as back up to Teller Supervisor, where applicable.
Learn the bank’s products and services to retain and enhance customer account relationships. Identify opportunities to resolve customer needs and refer the customer to Bank colleagues who can help meet their needs. Share product and service promotions and new opportunities with our customers. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that all new accounts are properly processed. Assist customers in servicing accounts.
Provide customer service/servicing to all customers, consistently exceeding expectation in every interaction.
Support and service fellow colleagues within and outside of the banking office by adhering to the company’s vision and values.
Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations.
Perform office duties including maintaining office supplies and providing a professional, organized environment.
Service the ATM machines, safe deposit area, vault and night drop, as assigned. In offices with Safe Deposit functions: monitor access to safe deposit boxes, maintain lease agreements, and answer any questions to ensure an outstanding customer experience.
Experience 2-4 years Teller (or equivalent cash handling) and strong customer service and operations skills. We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
Personal banking, loan, investmentand insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. Join our community onFacebook,LinkedInandX.
Artificial Intelligence Statement To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Associated Bank provides additional assistance throughout the application, interview and hiring process. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.
The pay range represents anticipated base pay for this role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.
$17.00 - $24.58 per hour

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