Head of Operations Management (m/w/d)

Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. To see our fill list of Team Member Benefits please visit our career site:

The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures. This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department.
These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
General responsibility for assigned area/capacity of Electronic Gaming Devices (EGD) operation during assigned shift.
Ensure that all personnel are informed of and comply with all relative Federal, State, and internal policies, procedures, and regulations.
Responsible for the training, development, counseling, and necessary discipline, within assigned parameters.
Manages subordinates in the Slot Department.
Is responsible for the overall direction, coordination, and evaluation of this unit.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems of employees and guests.
High school diploma or equivalent. Licenses, Certifications, Testing, etc.):
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Pertinent federal, state, and local laws, codes, and regulations.
Hard Rock operations and slot related machinery.
Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
This position takes place on the slot floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Observe and direct actions of subordinates/trainees.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Dealing with problems involving several concrete variables in standardized situations.
Work with computers.
Work with large amounts of cash.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.
Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.