Dispatcher - Service Department

Dispatcher

A dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and track productivity.

Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.

Distribute, collect and review route sheets for proper days end data entry.

Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.

Fields incoming calls / emails from customers.

Records and document information from drivers and distributes to appropriate departments.

Must be able to communicate effectively and professionally via email, telephone and two way devices.

Post-secondary courses or diploma would be considered an asset.

• 1-2 years in a transportation, dispatch or customer service role.
• Strong customer focus.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact View email address on click.appcast.io.