Hospital Services Liaison

Join a Leader in Home Healthcare
At Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Hospital Liaison - Respiratory & DME Services
We're looking for a Hospital Liaison to serve as a vital connection between hospital staff and our home care services. In this role, you'll work closely with Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) at home. You'll coordinate discharge planning, facilitate timely equipment delivery, and educate patients and caregivers on safe equipment use.
SHIFT: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
Educate patients and caregivers on proper equipment use and maintenance
Support emergency equipment needs and troubleshoot issues as they arise
Participate in quality improvement initiatives to meet company and JCAHO standards
Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
Provide in-service training and CEU programs as needed
Travel to patient homes for equipment setup and follow-up using a company vehicle
Receive training on specialized respiratory and DME equipment
Compliance with healthcare facility credentialing process (when applicable for the position)
High school diploma or GED equivalent, required

Experience working with medical equipment or in a healthcare setting
Familiarity with medical billing practices and insurance reimbursement
Background in medical administration and record management
At least three years of related work experience
Knowledge of medical terminology
Communicate clearly and professionally in English, both verbally and in writing
Interpret and respond to various forms of communication (verbal, written, visual)
Technical & Equipment Proficiency
Navigate Microsoft Outlook, Word, and Excel
Operate standard office equipment (fax, copier, printer, phone, computer/tablet)
Safely load, unload, and secure equipment according to company policy
Understand and operate home respiratory equipment and supplies
Troubleshoot and perform basic mechanical repairs on equipment
Physical & Environmental Demands
Lifting and transporting equipment (up to 65 lbs)
Close visual work with small print on screens and paperwork
Regular contact with patients and equipment, with potential exposure to pathogens
Driving a company vehicle for the majority of the workday
Generous paid time off and paid holidays

• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee Assistance Program (EAP)
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Livongo Diabetes and High Blood Pressure programs
• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.